DXP and aPaaS For Insurers: Overview and Prominent Providers

Differing strengths give insurer CIOs new options to enhance UX for distributors

Boston, MA (Nov. 6, 2018) – Many insurers current portals were developed more than a decade ago, and, insurer CIOs are looking to provide enhanced user experience as ease-of-doing-business remains a key competitive issue. In a new brief, DXP and aPaaS For Insurers: Overview and Prominent Providers, research and advisory firm Novarica provides an overview of two categories of solution vendors that insurers are increasingly considering: digital experience platforms (DXPs) and application Platform-as-a-Service Solutions (aPaaS), as well as profiles of vendors in both categories. DXP vendors profiled include DXC, EIS, EpiServer, Guidewire, Liferay, Sitecore, and ValueMomentum; aPaaS solution vendors profiled include eBaoTech, Majesco, Mendix, and Pega Systems.

“As CIOs have organized around company goals and marketing shifts, accelerating the development and deployment of new software solutions has become a priority,” said Chuck Gomez, Vice President of Research and Consulting and lead author of Novarica’s new report. “While Agile methodologies support faster implementation, vended portal solutions can slow things down when they require users to build out libraries, UIs, databases, APIs, etc. In other cases, a portal may intertwine so tightly with core systems that any changes to it may require changes to the core system, even as any changes to the core system may impact the portal.”

A preview of the brief is available online.

Summary

Digital engagement with distributors and customers remains high-priority for insurers. While most portals today are either custom builds or vendor applications, insurers are exploring new classes of solution provider to help them deploy digital capabilities. Some carriers are looking to cross-industry solutions; others are investigating novel offerings from traditional insurance systems vendors.

This brief provides an overview of two solution categories—digital experience platforms (DXPs) and application Platform-as-a-Service solutions (aPaaS)—as well as profiles of vendors in both categories. DXP vendors in this report include DXC, EIS, EpiServer, Guidewire, Liferay, Sitecore, and ValueMomentum; aPaaS solution vendors in this report include eBaoTech, Majesco, Mendix, and Pega Systems.

Click here for the table of contents or to access the report.

About Novarica

Novarica helps more than 100 insurers make better decisions about technology projects and strategy through retained advisory services, published research, and strategy consulting. Its knowledge base covers trends, benchmarks, best practices, case studies, and vendor solutions. Leveraging the expertise of its senior team and more than 300 CIO Research Council members, Novarica provides clients with the ability to make faster, better, more informed decisions. Its consulting services focus on vendor selection, custom benchmarking, project checkpoints, and IT strategy. For more information, visit www.novarica.com.

Source: Novarica