BPO-BPaaS Vendors Grow Interest from P/C and L/A Carriers

Services companies focus offerings with experience from initial insurer clients; Novarica profiles 19 vendor solutions

Boston, MA (Aug. 15, 2018) – BPO (business process outsourcing), and more recently BPaaS (business process as a service), encapsulates many critical enterprise functions-from technology hosting and horizontal services like contact center operation to core insurance processes like claims adjusting and underwriting. In two new reports, BPO-BPaaS Providers for L/A Insurers and BPO-BPaaS Providers for P/C Insurers , research and advisory firm Novarica provides an overview of BPO-BPaaS offerings for both P/C and L/A insurers as well as profiles of 19 vendor solutions to help carriers understand their options.

“While few insurers are considering moving their entire operation to BPO, BPO-BPaaS can create significant value for carriers who plan to expand into new areas and may not have the resources to build their own capabilities,” said Jim Klotz, Vice President of Research and Consulting, and co-author of the report, “or for insurers that need to create more flexibility within their own infrastructures.”

The reports provide detailed profiles of 19 vendor solutions, including information on each vendor’s capabilities, technology, and market position. Vendors profiled include: Blue Cod Technologies, Capgemini, CGI, Cognizant, Concentrix, Covenir, DXC, EXL, Genpact, Infosys BPM, Innovation Group, NTT DATA, SE2, Seibels, Solartis, TCS, West Point Insurance, Wipro, and WNS.

A preview of the brief is available online: for Property/Casualty, and for Life & Annuity.

About Novarica

Novarica helps more than 100 insurers make better decisions about technology projects and strategy through retained advisory services, published research, and strategy consulting. Its knowledge base covers trends, benchmarks, best practices, case studies, and vendor solutions. Leveraging the expertise of its senior team and more than 300 CIO Research Council members, Novarica provides clients with the ability to make faster, better, more informed decisions. Its consulting services focus on vendor selection, custom benchmarking, project checkpoints, and IT strategy. For more information, visit www.novarica.com.

Source: Novarica

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