Innovative digital platform for core policy administration, rating and billing systems deployed in strategy to transform the customer and broker experience
Winnipeg, MB (Mar. 19, 2018) – The Wawanesa Mutual Insurance Company (Wawanesa), one of the largest Canadian property and casualty insurers, has begun the national roll-out of Guidewire InsuranceSuite™ products in its Alberta operations, following the successful implementation across all personal lines of business in the United States. Guidewire Software Inc. is the provider of the innovative, fully integrated policy administration, rating, claims management, and billing systems suite.
The new platform launched in Alberta in November 2017 as part of Wawanesa’s multi-year strategy to modernize its core legacy systems and processes, all towards making it much easier and more efficient for brokers to do business with Wawanesa and, very critically, providing an innovative digital foundation to create a best-in-class customer experience.
“The goal was simple, deploy a platform to help us better serve our valued customers and brokers at a time when digital connections are radically changing many aspects of the insurance business,” said Carol Jardine, Senior Vice President and Chief Strategy Officer. “We believe Guidewire sets a very high standard for automating and optimizing a bigger part of the shared digital experience between customer, broker and insurance company.”
In Alberta, all new business for commercial automobile, personal automobile and personal property is currently underwritten in the Guidewire platform. Over the next year, all existing personal automobile, commercial automobile and personal property will be migrated to the new system.
“We are excited for the team at Wawanesa as their transformation project begins to roll out across Canada,” said Mike Polelle, Chief Delivery Officer, Guidewire Software. “Our technology is the solid foundation upon which Wawanesa can provide an overall enhanced experience for their policyholders and brokers alike.”
The national Guidewire technology rollout continues throughout 2018 across British Columbia, Manitoba and Saskatchewan as Wawanesa accelerates its operational transformation to improve its customer experience and strengthen its broker relationships.
About The Wawanesa Mutual Insurance Company
Wawanesa Mutual Insurance is one of the largest property and casualty insurers in Canada with $3 billion in annual revenues and assets of more than $9 billion. Wawanesa Mutual, founded in 1896 with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon, and Wawanesa Life, which distributes life insurance products and services throughout Canada. With over 3,000 employees, Wawanesa proudly serves over two million policyholders through nine regional offices and 41 service offices in Canada and the United States. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.
About Guidewire Software
Guidewire delivers the software that Property and Casualty (P&C) insurers need to adapt and succeed in a time of rapid industry change. We combine three elements – core operations, data and analytics, and digital engagement – into a technology platform that enhances insurers’ ability to engage and empower their customers and employees. More than 300 P&C insurers around the world have selected Guidewire. For more information, please visit www.guidewire.com. Follow us on twitter: @Guidewire_PandC.
SOURCE: Guidewire
Tags: Alberta, Guidewire, platform, Wawanesa
