Addressing Staffing Challenges Critical to Success of Transformational Programs

Large, complex projects benefit from organized staffing management: Novarica brief

Boston, MA (Nov. 28, 2017) – Transformational insurance programs are uniquely large in terms of the time, effort, and resources needed to handle the complexity of system interfaces and project interdependencies and touchpoints. For a project to be successful in the long run, despite its size and complexity, it is important to address staffing challenges, including: picking the right leader, domain experts, and qualified internal experts, as well as managing virtual teams. In a new brief, Best Practices in Staffing Transformational Programs, research and advisory firm Novarica provides a checklist for CIOs to address staffing challenges as they embark on new, sizeable insurance technology transformation programs.

“For those embarking on a new, large transformation program, especially for the first time, the initiative can feel overwhelming,” said Chuck Gomez, Vice President of Research and Consulting, and author of the report. “The large forthcoming effort being undertaken by both IT and the business, in addition to the expected bottom line-impacting results at the end of the initiative, can be daunting. Taking on a large transformation program will span years, but spending time on staffing concerns will result in a better aligned, more effective, and, ultimately, successful program.”

This brief offers CIOs the following checklist of best practices in staffing transformational programs:

  • Assign an experienced project manager, or find a hired gun.
  • Assign an end-to-end technical architect.
  • Separate design leads from project leads.
  • Staff the data conversion team early.
  • Staff QA with knowledgeable business resources.
  • Plan for a remote project team.

The full report is available online at

About Novarica

Novarica helps more than 100 insurers make better decisions about technology projects and strategy through retained advisory services, published research, and strategy consulting. Its knowledge base covers trends, benchmarks, best practices, case studies, and vendor solutions. Leveraging the expertise of its senior team and more than 300 CIO Research Council members, Novarica provides clients with the ability to make faster, better, more informed decisions.  Its consulting services focus on vendor selection, custom benchmarking, project checkpoints, and IT strategy. More information at

SOURCE: Novarica

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