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Manulife Becomes First Canadian Insurer Offering All Group Claims Submissions Through Online, Mobile & Traditional Channels

Manulife Mobile Now Available For iPhone & Android Devices

Waterloo, ON (Sept. 21, 2017) – Manulife today announced an enhanced plan member experience designed for greater convenience. Users can now submit any Group Benefits claims, including disability claims, using the channel most convenient for them through Manulife’s new Group Benefits homepage and mobile app.

“The newly designed plan member homepage brings the most important information to the forefront, where plan members can easily and efficiently transact with Manulife in the way they want to,” said Donna Carbell, Senior Vice President, Group Benefits at Manulife. “The Manulife Mobile app and new homepage are important steps in the digital evolution of the customer experience that make the process easier and save members time so they can focus on the things that are important to them.”

Manulife Mobile uses fingerprint recognition and is available now for iPhone and Android devices. It allows users to:

  • Submit any type of Group Benefits claims
  • Review recent claims and payment information
  • Sign-in with fingerprint access or with their username and password
  • See their benefit balances and access their benefits card
  • Find health care providers in their area
  • Search My drug plan to find the lowest cost alternative drugs; and
  • Find places to get their prescriptions for less with Pharmacy savings search

The Manulife Mobile app is also available to Group Retirement Solutions (GRS) plan members who can:

  • Check account balances and investment mix
  • Review their transactions
  • View all contributions made to their plan
  • See their rates of return
  • Use calculators and learning tools to help them plan and increase their financial knowledge

“Manulife set out to develop a digital experience that not only makes people’s lives easier, but also delivers value for plan sponsors,” added Carbell. “This new solution will help maintain a productive workforce and keep their employees happy. It’s one more way Manulife is committed to putting customers first.”

Health benefits for the way you live your life

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers’ needs first and providing the right advice and solutions. We operate as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2016, we had approximately 35,000 employees, 70,000 agents, and thousands of distribution partners, serving more than 22 million customers. As of June 30, 2017, we had over $1 trillion (US$780 billion) in assets under management and administration, and in the previous 12 months we made $26.7 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges and under ‘945’ in Hong Kong.

Source: Manulife Financial Corporation

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