Townsend Mutual Insurance Company joins Mutual Concept Computer Group Inc.’s Client Community

Townsend Mutual Insurance Company joins MCCG Client Community by ‘kicking-off’ their Insurance Business Solution (IBS®) implementation project for their back-office solution

This release was corrected on March 29, 2017.

Waterford, ON (Mar. 27, 2017) – Townsend Mutual Insurance Company has chosen to partner with MCCG by selecting the Insurance Business Solution (IBS) for their enterprise back-office solution and joining the MCCG Client Community.

The IBS product will provide Townsend with enhanced technology to service their policy holders, agents and brokers, while delivering efficiencies to their internal operations. It will also provide Townsend with a path towards becoming a ‘Digital Insurer’ through access to their data and by leveraging web technologies. Townsend’s commitment to long term planning and their policyholder, community, broker and agent relationships aligns with the principles established at MCCG.

“Townsend has been going through a period of transformational change as we look to remain vibrant and relevant to our existing and future policyholders,” said Neil Shay, President & CEO of Townsend Mutual. “Adopting the IBS solution was the next step in our transformation as we look to provide improved service for our agents, brokers and policyholders while making our own team’s processes easier and more efficient. The solutions MCCG is bringing forward will also help us grow our business both organically and through strategic partnerships, while allowing us to better access and understand our own data.”

“Partnering with MCCG provides us a clear path forward for developing and implementing web solutions for the changing needs of consumers and our distribution channels,” added Shay. “We believe technology will help to bring our policyholders, agents/brokers, and team closer together, which will benefit our community.”

“We’re very pleased to see Townsend Mutual Insurance Company join the MCCG community as it provides another great opportunity for us to strengthen our community and our organization,” said Jon Perry, Vice-President of Client Relations at MCCG. “It also further validates that MCCG is continuing to bring innovative technologies to the Mutual Insurance Community. Townsend has been serving their policyholders since 1879, and their progressive approach towards implementing change for the benefit of their policyholders, agents and brokers represents a great fit for our mutual organizations.”

“We anticipate a seamless implementation project with Townsend and look forward to them moving their business forward with the IBS solution,” Perry added.

About Townsend

Owned by its customers, Townsend Mutual has served the counties of Ontario’s South Coast for more than a century. Headquartered in Waterford, Ontario, the company was started in 1879 by farmers in order to enhance their access to affordable insurance. Townsend Mutual seeks to go beyond insurance…building on history to protect the future. We provide peace of mind for a safe, prosperous community.

About MCCG

MCCG is an innovative software provider who has a fully integrated insurance back office solution (IBS) successfully implemented in twenty nine Mutual Insurance Companies across Canada. MCCG has a proven track record that can be attributed to a focus on client requirements and product quality. MCCG, established in 1993, is wholly owned by Canadian Mutual Insurance Companies with the mission of providing comprehensive and flexible solutions for its clients. For more information, visit

Source: MCCG

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