Lambton Mutual Enhances Digital Customer Experience With Online Quoting Using Mccg Solution

Lambton Mutual Insurance Company continues to enhance its Digital Consumer Experience by enabling online quoting to support its Distribution Partners using Mutual Concept Computer Group Inc.’s Online Quoting Solution

Watford, ON (Nov. 1, 2016) – Lambton Mutual Insurance Company (LMIC) expands its Digital Customer experience by launching habitational online quoting in support of its Agent and Broker Distribution Channels through partnership with Mutual Concept Computer Group (MCCG) of London, Ontario. The Online Quoting Solution (OQS) fully integrates with Lambton’s existing Insurance Business Solution (IBS®) implementation and leverages its current rating and underwriting rules to ensure a simple and pleasing consumer experience online. The introduction of Lambton’s Online Quoting Solution provides an effective means for consumers to digitally initiate the sales process with their agent and broker partners. This will enhance Lambton’s existing presence on the web by introducing an easy method for these key stakeholders to obtain quotations for risks as well as lead to further growth opportunities.

“Supporting our policy holders, agents and brokers in the digital age, while remaining community based is a key goal at Lambton. Working with a mutual partner like MCCG ensures we continue to strengthen the solutions we provide our agents and brokers, while also continuing to build on the power of Mutuality. We were very pleased that this project was delivered on time, within budget and exceeded our original expectations. The solution, at onlinequoting.lambtonmutual.com, provides a user friendly interface that seamlessly connects consumers to an Insurance Agent or Broker of their choice that represents Lambton. We are very excited to continue to work with MCCG as they continue to deliver solutions to the Mutual Community which will fully enable the Digital Consumer Experience.”, affirmed Debbie Van Eyk, President & CEO of Lambton Mutual Insurance Company.

We were very excited to work with Lambton Mutual on this project, and we were extremely pleased to be able to keep implementation timelines to 3 months. This type of success happens when two strong teams come together with a mutual goal. Lambton Mutual continues to be a strong supporter of MCCG and technology innovation with this just being one of many projects that we are partnering on. MCCG is proud of its Mutual Ownership model, and is delighted to work with our socially conscious mutual community. It truly gives our people a sense of purpose when delivering technologically innovative solutions like OQS. This is just really our first step in providing a more pleasing digital experience for our client base”, stated Jon Perry, Vice-President – Client Relations for MCCG.

About Lambton Mutual Insurance Company

Lambton Mutual Insurance Company, located in Watford Ontario, has been committed to its community and providing great service at a reasonable cost since 1875. A strong supporter of communities in Southwestern Ontario as well as the Canadian Mutual Insurance Industry, Lambton supports its agents and broker distribution channels through innovation and service to its mutual policy holders. Sound governance, where all policy holders are owners, provides Lambton with a strong financial position and community minded ethics that will ensure they continue to support their policyholders and community for another hundred years. For more information, visit www.lambtonmutual.com.

About MCCG

MCCG is an innovative software provider who has a fully integrated insurance back office solution (IBS) successfully implemented in twenty nine Mutual Insurance Companies across Canada. MCCG has a proven track record that can be attributed to a focus on client requirements and product quality. MCCG, established in 1993, is wholly owned by Canadian Mutual Insurance Companies with the mission of providing comprehensive and flexible solutions for its clients. For more information, visit www.mccg.net.

SOURCE: Mutual Concept Computer Group Inc.