HSB Uses Internet of Things to Help Insurers Prevent Losses

HSB installs sensors to alert customers to risks

Hartford, Conn. (Oct. 7, 2016) – Using sensor technology to remotely monitor business equipment and facilities could prevent millions of dollars in losses for insurers and their policyholders. But how do insurers collect and assess the data they need to head off a problem? The Hartford Steam Boiler Inspection and Insurance Company (HSB), part of Munich Re, has introduced an ‘Internet of Things’-based turnkey service to help insurers manage risk.

“The rapid advances of new technologies are increasing the demand for value-added services that are included with insurance coverage,” said Greg Barats, president and chief executive officer of Hartford Steam Boiler. “HSB has used its extensive equipment data and experience with IoT-based systems to develop an early warning system for insurers and customers.”

In a pilot program with Church Mutual Insurance Company, HSB’s IoT service saved customers more than $500,000 by avoiding property losses from frozen pipe leaks. HSB and Church Mutual are expanding the service to thousands of additional houses of worship insured by Church Mutual.

“At Church Mutual, we embrace innovation,” said Richard Poirier, president and chief executive officer. “We want our customers to thrive, and partnering with leaders such as HSB in advancing technology helps us help our customers.”

HSB continues to develop its IoT service offerings targeted at insurers, installing sensors at commercial locations insured by its client insurance companies to monitor conditions that pose potential risks. The program is customized for each insurer to reflect the types of businesses it covers and can focus on the challenging classes of business in its portfolio.

The wave of new IoT applications has many insurers exploring the use of sensors and other new technologies to identify exposures and interpret the data for policyholders. Yet, although 60 percent of insurance companies have piloted or considered IoT programs, only 15 percent have launched IoT-based solutions which require specialized technology skills and knowledge.(1)

Peter Röder, member of the Board of Management of Munich Re said, “HSB is building on its deep technical expertise and transforming itself toward a new value proposition that shields its clients and partners from the complexity and churn of the technology world, to power Munich Re’s efforts to lead the disruption of insurance from IoT.”

HSB works with insurers to install sensors that continuously monitor equipment and conditions at customer locations. HSB analyzes the data and sends alerts to policyholders via email, cell phone, or text when an issue needs attention or could result in a breakdown or property damage.


1. Usage-Based Insurance Global Study 2016, PTOLEMUS Consulting Group.

About HSB

Hartford Steam Boiler (HSB), a part of Munich Re since 2009, is a leading engineering and technical risk insurer providing equipment breakdown insurance products, other specialty coverages, and related inspection services and engineering consulting. Founded in 1866, HSB’s difference is grounded in extensive technical knowledge with over 50 percent of its staff engineers, inspectors and technical personnel around the globe. We leverage our knowledge to anticipate future risks and develop a range of specialized solutions that enable our clients to build deeper and more profitable customer relationships. HSB holds A.M. Best Company’s highest financial rating, A++ (Superior). For more information, visit www.hsb.com.

About Munich Re

Munich Re stands for exceptional solution-based expertise, consistent risk management, financial stability and client proximity. This is how Munich Re creates value for clients, shareholders and staff. In the financial year 2015, the Group – which combines primary insurance and reinsurance under one roof – achieved a profit of €3.1bn on premium income of over €50bn. It operates in all lines of insurance, with over 43,000 employees throughout the world. With premium income of around €28bn from reinsurance alone, it is one of the world’s leading reinsurers. Especially when clients require solutions for complex risks, Munich Re is a much sought-after risk carrier. Its primary insurance operations are concentrated mainly in the ERGO Insurance Group, one of the leading insurance groups in Germany and Europe. ERGO is represented in over 30 countries worldwide and offers a comprehensive range of insurances, provision products and services. In 2015, ERGO posted premium income of €17.9bn. In international healthcare business, Munich Re pools its insurance and reinsurance operations, as well as related services, under the Munich Health brand. Munich Re’s global investments (excluding insurance-related investments) amounting to €215bn are managed by MEAG, which also makes its competence available to private and institutional investors outside the Group.

Source: HSB

Tags: ,