How does a Center of Excellence really work?

Toronto, ON (Oct. 5, 2016) – Analytics center of excellence. Business intelligence competency center. Decision analytics. No matter what you call it, a “center of excellence” serves an important role: it promotes collaboration and defines best practices for a specific focus area (in this article’s context, analytics) to improve business results. But how does it really work?

Brett Starr, Director of the Business Intelligence Competency Center for the Cincinnati Insurance Company, offers his perspective.

SAS asked him about developing an analytical culture, in particular, how to encourage business units to use the center for analytical help, rather than requiring them to. These questions were asked:

  • What is the toughest hurdle to building an analytical culture?
  • How do you get people at your company to come to you with analytical problems?
  • Some of what you do has been traditionally housed in IT. How is that relationship?
  • You’ve talked about how you bridge the gap from the IT side. How do you bridge it from the business side?
  • What would you say has been the number-one success for the competency center so far?

Click here for Brett’s thoughts

See also: Experiences in Empowering Analytics in a Financial Services Organization. In this on-demand webinar, you’ll hear from analytic champion David Parent, who has successfully implemented an analytic centre of excellence in a financial services organization

About the Cincinnati Insurance Company

The Cincinnati Insurance Company, an Ohio-based insurer, offers personal and commercial lines sold through independent agents. For more information, visit

About SAS

SAS is the leader in analytics. Through innovative analytics, business intelligence and data management software and services, SAS helps customers at more than 80,000 sites make better decisions faster. For more information, visit


Tags: ,