Website enhancements in response to membership survey
Toronto, ON (Sept. 20, 2016) – The Centre for Study of Insurance Operations (CSIO) is excited to announce that the new, redesigned CSIO.com is now live! The new website features significant enhancements, all made based on member feedback from the CSIO Membership Survey conducted in 2015.
These enhancements include:
- Fast loading times;
- Intuitive navigation;
- Enhanced site search; and
- Responsive design.
CSIO held numerous touchpoints with members throughout the development process, obtaining feedback in areas including menu structure and labeling, content management and design aesthetic, ensuring that the new platform meets their needs. This input resulted in a number of important changes, including the new Resources & Tools section and the CSIO Blog, where members can find educational resources on topics related to technology and the customer experience.
“As a member-centric organization, we are very pleased to announce the new CSIO.com, a project that arose directly out of feedback from our 2015 Membership Survey,” states Catherine Smola, President & CEO of CSIO. “We’ve built an entirely new platform around the needs and expectations of our members, who rely on CSIO to serve insurance customers quickly and efficiently every day. With faster, easier access to CSIO resources, our members can now more easily improve consumers’ ease of doing business within the broker channel.”
About Centre for Study of Insurance Operations (CSIO)
CSIO is Canada’s industry technology standardization association of property and casualty insurers, software providers and over 35,000 brokers. CSIO is committed to improving the consumer’s ease of doing business within the broker channel by overseeing the development, implementation and maintenance of technology standards and solutions such as eDocs, Telematics, eDelivery and eSignatures. In addition, CSIO operates CSIOnet, a secure, industry-owned platform for the efficient exchange of policy information for the broker channel. CSIO maintains offices in Toronto and Montreal. For more information, visit csio.com.
SOURCE: Centre for Study of Insurance Operations (CSIO)