Northbridge Insurance Obtains CSIO Certification for Commercial Lines eDocs

Toronto, ON (Sept. 8, 2015) – The Centre for Study of Insurance Operations (CSIO) is pleased to announce Northbridge Insurance® as the first insurer to obtain CSIO Certification for Commercial Lines eDocs.

“We made it a priority to obtain CSIO Certification for Commercial Lines eDocs because we see it as a natural extension of the initial eDocs certification offered by CSIO,” states Andrew Wood, Chief Information Officer at Northbridge Financial Corporation. “Having eDocs certification for commercial lines enables us to feel confident that we’re delivering further operational and cost efficiencies for our broker partners by allowing them to automatically and seamlessly download not only their Northbridge policy documents for personal lines, but now for commercial lines as well.”

As a means of making business easier for commercial customers and helping brokers retain their commanding commercial market share of over 90%, CSIO has expanded its eDocs certification program to specifically certify eDocs for commercial lines.

“Consistency in commercial lines standards implementation is about much more than simply being ‘compliant to a standard,’ but more importantly it demonstrates an organization’s unwavering commitment to provide brokers and commercial customers with an improved service experience through the electronic delivery of policy documents,” says Catherine Smola, President & CEO of CSIO. “It is truly an impressive accomplishment that Northbridge Insurance was the first insurer in Canada to be CSIO Certified for Personal Lines eDocs and now, once again, is the first insurer to receive CSIO Certification for Commercial Lines eDocs.”

CSIO Certification is available to member companies and vendors. eDocs for personal lines has been available for certification since September 2013, with the recent additions of eDocs for commercial lines and eDelivery as the second and third business activities available for certification.

About Centre for Study of Insurance Operations (CSIO)

CSIO is Canada’s industry association of property and casualty insurers, brokers and software providers. CSIO is committed to improving the efficiency and competitive position of the broker distribution channel by overseeing the development, implementation and maintenance of technology standards and solutions such as eDocs, Telematics and eSignatures. In addition, CSIO continues to maintain and operate the industry-owned EDI mail network service, CSIOnet. CSIO maintains offices in Toronto and Montreal. For more information, visit

About Northbridge Insurance

Northbridge Insurance® has a history and reputation for innovative insurance solutions, created with the customer in mind. Working closely with our broker partners, we offer tailored solutions and a superior customer experience. Want to learn more? Visit or speak to your broker.

SOURCE: Centre for Study of Insurance Operations (CSIO)