Peace Hills Insurance Launches CSIO eDelivery, Obtains Certification

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Toronto, ON (Apr. 5, 2016) – The Centre for Study of Insurance Operations (CSIO) is pleased to announce that Peace Hills Insurance has implemented CSIO eDelivery, enabling the electronic transmission of personal lines policy documents directly to consumers’ Canada Post epost® digital mailboxes in place of traditional mail. As part of its implementation process, Peace Hills obtained CSIO Certification, demonstrating its commitment to industry standards that improve the ease of doing business within the broker distribution channel.

“We are definitely pleased to achieve CSIO Certification for eDelivery,” says Harvey Schaerer, Vice President – Information Technology at Peace Hills. “This certification allows us to provide another level of service to our insureds who register with epost by delivering their policy documents in a fast, secure electronic format.”

CSIO eDelivery builds upon the industry’s proven and highly successful CSIOnet and eDocs solutions, extending paperless functionality to the consumer in partnership with Canada Post’s epost service. Over 9 million Canadian consumers use epost to receive and consolidate their household bills and essential documents electronically and conveniently.

“Congratulations to Peace Hills on implementing CSIO eDelivery and achieving certification,” says Catherine Smola, President & CEO of CSIO. “They have demonstrated an inspiring dedication to improving the consumer’s ease of doing business within the broker channel, and we look forward to seeing further adoption of eDelivery in 2016 and beyond.”

When eDocs are used to their full potential, sending, receiving, sorting, scanning and destroying paper is no longer necessary, saving the industry significant amounts of time and money.

CSIO Certification is available to member insurance companies and vendors. Visit to learn more about the CSIO Certification program.

About Centre for Study of Insurance Operations (CSIO)

CSIO is Canada’s industry technology standardization association of property and casualty insurers, software providers and over 35,000 brokers. CSIO is committed to improving the consumer’s ease of doing business within the broker channel by overseeing the development, implementation and maintenance of technology standards and solutions such as eDocs, Telematics, eDelivery and eSignatures. In addition, CSIO operates CSIOnet, a secure, industry-owned platform for the efficient exchange of policy information for the broker channel. CSIO maintains offices in Toronto and Montreal. For more information, visit

About Peace Hills Insurance

Peace Hills Insurance is a licensed, general insurance company, which has been insuring Western Canadians since 1982. Committed to exceptional claims service, Peace Hills is dedicated to providing courteous and efficient service. The company employs over 200 staff who serve over 478 broker offices across British Columbia, Alberta, Saskatchewan, Manitoba, the Northwest Territories, Nunavut and Yukon Territory. For more information, visit

SOURCE: Centre for Study of Insurance Operations (CSIO)