Customer-driven digital strategy enables anywhere, anytime customer service at each stage of the insurance lifecycle
Mississauga, ON (Mar. 2, 2016) – Applied Systems has revealed that Go Insurance has launched its digital brokerage strategy with Applied. Go Insurance built their digital foundation on Applied Epic, the fastest-growing cloud-based brokerage management system in the world, to consolidate its business operations onto a single integrated software system. Additionally, Go Insurance has extended its rating services and customer self-service offerings through Applied WebRater and Applied CSR24 to increase client satisfaction, build client loyalty, and drive greater brokerage value.
“As part of the Go Auto family, Go Insurance is incredibly focused on delivering exceptional customer service and a wide range of insurance and vehicle products,” said Karen Hoflin, vice president, Go Insurance. “Applied enables us to deliver a anywhere, anytime customer service experience to support a driver’s entire purchasing decision and offer end-to-end service from researching a new vehicle, to purchase and self-service post sale.”
Applied Epic delivers the most technologically advanced software application to independent insurance brokers to enable faster growth and profitability in a changing insurance marketplace. Purpose-built for insurance brokerages, Applied Epic is a single, integrated and open application that provides essential capabilities for each stakeholder within a brokerage to better manage customer relationships, sales opportunities, financial accounting, and policy and administration across all lines of business, reducing time and expenses spent managing separate, disparate systems. The application offers a comprehensive view of client information and internal operations through an intuitive user interface, enabling users to make more informed decisions about their business and capitalize quickly on new opportunities. Applied Epic’s unique software architecture provides scalability for brokerages with multiple, global locations to manage expansion and business growth with ease.
Applied Rating Services is Canada’s comparative rating service for brokerages and insurers that provides the industry’s most accurate rates for the most insurers nationwide. As part of Applied Rating Services brokerage suite, Applied WebRater increases brokerage productivity through automated collection of prospects’ underwriting, rating, and consumer information, which can be easily imported from a consumer desktop or mobile device into Applied AutoRater and Applied PropertyRater, reducing time spent on manual entry of information. Applied WebRater also provides a lead generation tool branded for the broker to increase new business opportunities and drive growth.
Applied CSR24 enables brokerages to meet today’s insurance consumer demand for anywhere, anytime access to information by providing 24/7 access to insurance policy information, claims filing and processing, premium payments, and insurance documents through a custom-branded client portal available on a computer, tablet or smartphone. Applied CSR24 seamlessly integrates with brokerage management systems, reducing manual administrative tasks and allowing brokers to devote more time to serving customers and securing new business. By providing greater flexibility and servicing options, brokerages can increase client satisfaction, build client loyalty, and deliver a more competitive business proposition.
“The business of insurance is changing, with consumers demanding anytime, anywhere access to information and service,” said Jeff Purdy, senior vice president of International Operations, Applied Systems. “Leveraging Applied Epic and our leading cloud, self-service and mobile software, Go Insurance has automated operations and elevated their business value by delivering a branded self-service portal and mobile app to provide clients anytime, anywhere access to insurance quoting and policy information.”
About Applied Systems
Applied Systems is the leading global provider of cloud-based software that powers the business of insurance. Recognized as a pioneer in insurance automation and data exchange between brokerages, insurers and their clients, Applied is the world’s largest provider of agency and brokerage management systems, serving customers throughout the United States, Canada and the United Kingdom. By automating the insurance lifecycle, Applied enables millions of people around the world to safeguard and protect what matters most.
About Go Insurance
Over the past decade TIG and Go Insurance has grown from a small brokerage working out of an even smaller office to a pillar of the insurance community. We provide coverage for a wide range of customers—from small contractors to large businesses—and deliver on the simplest and most complex insurance requirements. Our insurance advisors are highly educated and expertly trained to meet client needs, and specialize in auto insurance, home insurance, travel insurance, and commercial insurance. In February 2012 Go Insurance joined the Go Auto family in order to bring clients an even greater selection of services and benefits. Clients still receive the same great customer service and wide range of products, now coupled with access to special offers on vehicle purchases, savings on automotive service, and options on auto finance.
SOURCE: Applied Systems