Intact Insurance Obtains CSIO Certification for Commercial Lines eDocs

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Toronto, ON (Jan. 15, 2016) – The Centre for Study of Insurance Operations (CSIO) is pleased to announce that Intact Insurance Company has obtained CSIO Certification for Commercial Lines eDocs.

“We are pleased to offer the eDocs solution to our brokers who will reap its many benefits including a more streamlined workflow plus easy retrieval of their policy documents,” says Alain Lessard, Senior Vice-President, Commercial Lines, Intact Insurance. “Following the certification, we have also started sending customers’ and brokers’ policy documents electronically to our brokers, through the secured Broker Management Systems. This will increase operational efficiency and allow us to reduce our environmental footprint.”

To support the broker channel in maintaining its commanding commercial lines market share of 90%, CSIO expanded its eDocs certification program to include eDocs for commercial lines. Through certification, CSIO promotes the standardized implementation of eDocs for maximum efficiency and interoperability for all CSIO members.

“We congratulate Intact Insurance on obtaining CSIO Certification for Commercial Lines eDocs,” says Catherine Smola, President & CEO of CSIO. “By implementing this important standard, Intact Insurance demonstrates its commitment to delivering innovative solutions to its broker partners that promote efficient workflows and exceptional customer service.”

CSIO Certification is available to member companies and vendors. eDocs for personal lines has been available for certification since September 2013, with the recent additions of eDocs for commercial lines and eDelivery as the second and third business activities available for certification.

Visit to learn more about the CSIO Certification program.

About Centre for Study of Insurance Operations (CSIO)

CSIO is Canada’s industry technology standardization association of property and casualty insurers, software providers and over 35,000 brokers. CSIO is committed to improving the consumer’s ease of doing business within the broker channel by overseeing the development, implementation and maintenance of technology standards and solutions such as eDocs, Telematics, eDelivery and eSignatures. In addition, CSIO operates CSIOnet, a secure, industry-owned platform for the efficient exchange of policy information for the broker channel. CSIO maintains offices in Toronto and Montreal. For more information, visit

About Intact Insurance

Intact Insurance is Canada’s largest home, auto and business insurance company, the choice of more than four million consumers. Its coast-to-coast presence and its strong relationship with insurance brokers mean the company can provide the outstanding service, comfort and continuity customers deserve. Intact Insurance is a member company of Intact Financial Corporation (TSX:IFC), the largest provider of property and casualty insurance in Canada.

SOURCE: Centre for Study of Insurance Operations (CSIO)