FINEOS Announces Research into Life Insurance Billing

Novarica research reveals current system limitations and drivers for replacement

Dublin (Oct. 21, 2015) – FINEOS Corporation, a market leading provider of core processing systems for Life, Accident and Health insurance, today announced the findings of new research into Life billing system capabilities. The research, underwritten by FINEOS and published through Novarica’s Research Partner Program, is entitled Overcoming the Challenges of Life Insurance Billing and is based on interviews with insurer CIOS and IT leaders(1) about the challenges and limitations of their current billing solution, and their perspective of what is important in a future system.

One of the key findings of the report was that while billing is considered to have a significant impact on customer experience, current systems have significant limitations including billing inaccuracy and reconciliation issues. Replacing current billing systems is also being given priority, especially by those considering core system replacement. Most carriers surveyed are considering replacing their billing systems in the next two to three years.

According to Tom Benton, VP Research and Consulting at Novarica, “In the competitive group life market, insurers are looking for ways to improve customer experience as a differentiator for their distribution networks and to better meet self-service demands of agents and policyholders. Billing is an important touchpoint with customers, and issues with bill accuracy and reconciliation are key drivers making billing system replacement a priority.”

This year FINEOS launched FINEOS Billing, a complete premium billing and reconciliation management solution for Group and Individual Life, Accident and Health insurance that supports all product types and billing models. The billing system is a major milestone in the development of the FINEOS AdminSuite which was announced earlier this year.

Commenting on the Novarica research Michael Kelly, CEO, FINEOS Corporation said, “These findings tally with what we are seeing in the Life, Accident and Health market and validates our decision to invest in FINEOS Billing which we believe is the first billing product component designed to be used standalone, integrated to legacy administration platforms or as part of our own modern policy administration suite”.

FINEOS is a global leader in insurance software with customers in nine countries and has been chosen by 8 of the top 20 Group Life & Health insurers in the US and 4 of the top 5 insurers in Australia. FINEOS has over 20 years’ experience working with insurers in North America, Europe, Africa and Asia Pacific and has over 25,000 licenced users globally.

The Novarica report can be downloaded from FINEOS; or listen to a recorded discussion by an expert panel from a webinar recorded on October 8, 2015.


1. The report presents and discusses the findings of a survey of 10 mid-size and large life insurers that write group and worksite products (annual premiums of $100M+).

About FINEOS Corporation

The FINEOS flagship product, the FINEOS AdminSuite, is based on the FINEOS Digital Platform and will deliver a full service Policy, Billing and Claims software solution that provides best in class functionality for Group, Voluntary and Individual Policy administration on a single platform while also supporting self-admin, full-admin and TPA models. Established in 1993, FINEOS delivers innovative solutions to a global market and has customers, employees and established bases in North America, Europe, Africa and the Asia Pacific markets. For more information, visit

Source: FINEOS Corporation