RSA Canada Selects OnBase by Hyland to Augment its Claims Transformation with Guidewire

Integration between OnBase and Guidewire to transform business processes and improve customer service

Cleveland, OH (Oct. 9, 2015) – Royal & Sun Alliance Canada (RSA Canada), a leading Canadian general insurer, has selected OnBase by Hyland as its enterprise content management (ECM) solution through a comprehensive and detailed evaluation process.

“We were seeking a vendor with proven and repeatable experience working with multifaceted ClaimCenter deployments,” said Jullie Hands, vice president of claims technology at RSA Canada. “Hyland’s expertise within the insurance market and collaborative relationship with Guidewire stood out to us and positioned OnBase as the most appropriate solution to accelerate the integration process, streamline operations and improve customer service.”

Key benefits RSA Canada will leverage by integrating OnBase and ClaimCenter include:

  • Automated mailroom capture to streamline activity creation in ClaimCenter for adjusters and supervisors to review documents associated with a claim.
  • User-specific views in ClaimCenter and filtering options to retrieve documents that pertain to the specific work item at the claim level, by exposure and insured.
  • Outbound correspondence automation and claims packet creation to drive improved service levels within RSA’s broker distribution network and policyholders.
  • Process efficiencies due to transitioning from paper-based to electronic file management.

“The validated OnBase Ready for Guidewire accelerators will provide RSA Canada with a highly configurable application to decrease risk, provide easier upgrade paths for both ClaimCenter and OnBase and enhance users’ experience with a seamless user interface,” said Colin Toomey, director of insurance at Hyland, creator of OnBase.

To learn more about the OnBase Ready for Guidewire programme visit

About OnBase by Hyland

OnBase is a flexible enterprise content management (ECM) solution that helps organizations manage documents and data to streamline business operations. Integrating with everyday business applications, OnBase provides instant access to critical information when you need it, wherever you are. It is tailored for departments and comprehensive for the enterprise. OnBase gives you what you need today and evolves with you over time whether deployed via mobile, cloud or on-premises.

Seamless integrations with policy, billing and claims management systems speed processing times across the entire insurance lifecycle from underwriting to claims, increasing the quality and efficiency of work and customer service. Using OnBase, nearly 500 carriers have achieved results by increasing profitability through accurate and consistent underwriting decisions while decreasing response times and costs associated with claims. For more information about OnBase solutions for the insurance industry, please visit

SOURCE: OnBase by Hyland