Northbridge Insurance Obtains CSIO Certification for eDelivery

Toronto, ON (Aug. 4, 2015) – The Centre for Study of Insurance Operations (CSIO) is pleased to announce Northbridge Insurance® as the first insurer to obtain CSIO Certification for eDelivery. The CSIO eDelivery solution allows broker and insurer members to leverage CSIOnet and eDocs to deliver personal lines policy documents electronically to insureds through Canada Post’s epost™ service.

“We are proud to be the first insurer in Canada to achieve CSIO Certification for eDelivery,” says Andrew Wood, Chief Information Officer at Northbridge Financial Corporation. “This solution allows us to provide the type of fast, secure and electronic transactions that customers expect from financial institutions today, and certification provides assurance that our implementation will work seamlessly for all customers registered with epost.”

An innovative approach to paperless communications, the CSIO eDelivery solution builds upon the industry’s proven and highly successful CSIOnet and eDocs solutions to seamlessly deliver home and auto insurance documents online to consumers’ existing epost mailboxes. Today, over 9 million consumers have an epost mailbox, underscoring the importance that Canadians place on the convenience of digital communications to receive and consolidate their household bills and essential documents.

“We congratulate Northbridge on its successful completion of the CSIO Certification process, making it the first insurer to receive accreditation for eDelivery in Canada,” says Catherine Smola, President & CEO of CSIO. “Northbridge’s certification is reflective of its continued commitment in delivering the highest level of customer service and we applaud them for their dedication in responding to the evolving needs of today’s consumer.”

CSIO Certification is available to all member companies. Visit to learn more about the CSIO Certification program.

About Northbridge Insurance

Northbridge Insurance® has a history and reputation for innovative insurance solutions, created with the customer in mind. Working closely with our broker partners, we offer tailored solutions and a superior customer experience. Want to learn more? Visit or speak to your broker.

® Trademark of Northbridge Financial Corporation (“Northbridge”). Used under licence from Northbridge.

About Centre for Study of Insurance Operations

CSIO is Canada’s industry association of property and casualty insurers, brokers and software providers. CSIO is committed to improving the efficiency and competitive position of the broker distribution channel by overseeing the development, implementation and maintenance of technology standards and solutions such as eDocs, Telematics and eSignatures. In addition, CSIO continues to maintain and operate the industry-owned EDI mail network service, CSIOnet. CSIO maintains offices in Toronto and Montreal. For more information, visit

SOURCE: Centre for Study of Insurance Operations (CSIO)