CSIO Announces Consumer eDelivery Solution with epost

Toronto, ON (June 22, 2015) – The Centre for Study of Insurance Operations (CSIO) is pleased to announce eDelivery, a new solution that allows broker and insurer members to leverage CSIOnet and eDocs to deliver personal lines policy documents to insureds through Canada Post’s epost™ platform.

An epost digital mailbox allows users to conveniently manage their financial documents in one place with one login and one password. Over 9 million consumers have an epost account, underscoring the importance that Canadians place on the convenience of digital communications from their financial service providers. By integrating with CSIOnet, eDelivery enables CSIO members to send an insured’s policy as epost mailers to meet the expectations of today’s consumers for enhanced security, service excellence and paperless communications.

“eDelivery represents an exciting step for CSIO as it delivers on its updated mission to improve the consumer’s ease of doing business within the broker channel,” says Catherine Smola, President and CEO of CSIO. “This made-in-Canada solution simultaneously makes insurance more convenient from a consumer perspective while ensuring that policy information remains secure and confidential. eDelivery takes the customer experience to the next level.”

“CSIO’s partnership is a great testament to the strength of epost in meeting the desire of consumers for a digital platform to securely manage their important documents,” says Susie De Franco, General Manager of epost at Canada Post. “epost presents a valuable opportunity for the P&C insurance industry to service their consumers with a secure and robust digital delivery system.”

For more information on eDelivery including an introductory Q&A document, visit www.csio.com/edelivery.

About Centre for Study of Insurance Operations (CSIO)

CSIO is Canada’s industry association of property and casualty insurers, brokers and software providers. CSIO is committed to improving the efficiency and competitive position of the broker distribution channel by overseeing the development, implementation and maintenance of technology standards and solutions such as eDocs, Telematics and eSignatures. In addition, CSIO continues to maintain and operate the industry-owned EDI mail network service, CSIOnet. CSIO maintains offices in Toronto and Montreal. For more information, visit csio.com.

SOURCE: Centre for Study of Insurance Operations (CSIO)