Xpertdoc and e-SignLive streamline customer experience and strengthen transaction security with integrated electronic customer communications management and e-signatures
Montreal, QC (Mar. 11, 2015) – Xpertdoc and e-SignLive™ by Silanis have announced a partnership that will see e-SignLive e-signatures integrated into the Xpertdoc customer communications management (CCM) platform and native app for Windows Phone. This integration will help insurance carriers streamline customer communications that require secure delivery, signature and storage, including business applications, beneficiary change forms and claims documents, and will speed up transaction times while ensuring security and regulatory compliance.
Xpertdoc chose to integrate e-SignLive e-signatures as part of its CCM offering because of the company’s significant market share and expertise in the insurance industry, as well as the solution’s proven ability to enhance the security of e-signed transactions. e-SignLive provides the strongest legal protection in the event of a dispute because it gathers both document-level and process-level evidence and embeds the audit trail directly into the document. e-SignLive also enables insurers and brokers to uphold regulatory and compliance requirements through workflow rules, and maintain vendor independence by enabling the application of an organization’s own retention policies and secure storage.
“The combination of two very modern technologies makes for a robust integration, providing a seamless, end-to-end transactional experience for customers that drives high adoption. This is great news for the industry as it looks at harnessing the speed and power of digitalization, creating convenience for the customer and efficiency gains for the carrier,” said Francis Dion, CEO of Xpertdoc.
With multi-distribution sales channel including the need to support independent brokers, carriers are looking for technologies that provide customers with a modern front-end while also integrating with legacy back-end systems. “This technology partnership provides carriers with the ability to offer their clients and brokers the convenience of completing business transactions anytime, from anywhere on any device, driving high adoption while creating efficiencies,” said Tommy Petrogiannis, CEO and co-founder of e-SignLive by Silanis.
e-SignLive and Xpertdoc were on hand at the 2015 Insurance-Canada.ca Technology Conference, March 9-10, to demonstrate their integrated solution, as well as present back to back on “The Virtual Office: Keeping It Real” and “The E-Signatures Advantage.”
Xpertdoc is a leading provider of document output automation solutions. Xpertdoc’s product suite helps corporate users to streamline the process of document production, reducing costs while increasing productivity, speed and quality. As a Microsoft Gold Certified partner, Xpertdoc Technologies leverages the full power of the Microsoft platform for expressive, professional and compliant client communications. For more information, visit www.xpertdoc.com.
About e-SignLive™ by Silanis
Businesses of all sizes choose e-SignLive™ by Silanis when e-signatures matter. With more than 600 million documents processed every year, e-SignLive is the most widely used e-signature solution around the world. Thousands of organizations, big and small, including the leading banks, insurers, credit providers, pharmaceutical and government agencies trust e-SignLive as their platform to make business digital. On premise or in the cloud, e-SignLive delivers the best customer experience while improving legal and regulatory compliance. Learn more at www.silanis.com.
Source: XpertdocTags: Customer Communications Management (CCM), eSignLive, Xpertdoc