Economical Insurance policyholders share their incredible claims journeys

Through a series of brief, compelling videos, Economical policyholders share their real-life stories about the unsettling and sometimes heartbreaking situations they endured and how Economical responded in their time of need.

Waterloo, ON (Mar. 11, 2015) – “Economical should have the whole world as their clients,” says Mark Jaklic when recounting his claims experience with his insurance provider.

If you’ve ever had a fire or a flood in your home, or experienced a car accident or the violation of a break-in, you know it can turn your life upside down. In the aftermath, you count on your insurance company to deal with the situation compassionately and smoothly so you can get back on your feet again fast. You want someone to tell you everything is going to be OK, but most of all, you want to believe they are right.

Mr. Jaklic was one of thousands who were affected by a 126mm rainfall that hit the Greater Toronto Area in a single day in the summer of 2013. His games room was waterlogged, his vast record collection threatened, and his pool table – the centre of his Friday nights with the boys – was out of commission. But, thanks to Economical’s claims team, not for long.

Nikki Tilley, co-owner of Tilley Endurables, was also shocked to see water where it wasn’t supposed to be. In her case, the cause was a burst water heater in the family’s iconic hat and clothing store in Vancouver. “My cell phone rang and it was one of our team members. Her words to me were, ‘there’s a waterfall in the showroom.'” Economical had repair teams on scene in no time.

“I went home that night knowing our insurance was covering it, our deductible was a low amount, and that [the flood] wasn’t going to put us out of business,” recalls Nikki. She was thrilled that, in less than three weeks, they were able to reopen with all their costs covered.

You’re invited to meet Nikki, Mark and many other individuals who share their claims stories in vivid detail and re-enactments in newly released videos on Economical’s website.

“We’re celebrating these outcomes because helping people when they need us most is what we’re all about,” says Economical’s vice-president of claims Rocco Neglia. “Insurance is a different kind of ‘product’ because you pay for something you hope you’ll never actually need to use. But, if and when that day does come, living up to our ‘good to know’ tagline is our only goal.”

Watch these claims journeys and more at or on Economical’s YouTube channel.

About Economical Insurance

Founded in 1871, Economical Insurance is one of Canada’s leading property and casualty insurers, with $2.0 billion in annual premium volume and $5.2 billion in assets as at December 31, 2014. Based in Waterloo, this Canadian-owned and operated group services the insurance needs of more than one million customers across the country. In 2010, Economical announced its decision to become the first federally-regulated mutual property and casualty insurance company to pursue demutualization. Economical Insurance conducts business under the following brands: Economical Insurance, Economical, Western General, Economical Select, Perth Insurance, Family Insurance Solutions, Federation Insurance and Economical Financial.

SOURCE: Economical Insurance