GoTime Driver streamlines the claims experience and increases customer satisfaction
San Diego, Calif. (Feb. 13, 2015) – AudaExplore™, the US business unit of Solera Holdings Inc. and a leading data-driven solution provider to insurance carriers, has introduced GoTime™ Driver, a driver-focused mobile solution that streamlines the claims experience on the go.
GoTime Driver is an expansion of AudaExplore’s existing line of driver-focused mobile solutions and is part of the overall Driver Experience Platform. The GoTime suite of products serves to accelerate a range of partial and total loss claims and repair processes, while delivering an improved and optimized vehicle owner experience. By enabling the ability to file claims on the go, policyholders are no longer burdened with the hassle of appointments, paperwork or phone calls.
The automotive industry, like most other sectors, is competing for millennial mindshare. The good news is that the majority (80 percent) of this massive generation drives a vehicle. Not only do they drive, but millennials love being behind the wheel so much that 72 percent would rather give up texting for a week than give up driving.(1) In order to appeal to this generation, companies need to be able to engage using new technology as it evolves.
According to a recent study(2) more than one in three (36 percent) respondents say they would like their insurance companies to provide faster and more frequent updates during the claims and repair processes. The study also revealed that the majority (78 percent) of millennials, a massive generation with strong purchasing power, say it would be very or somewhat valuable to receive timely electronic status updates, such as email alerts, text messages, or social media notifications during the repair process.
“With the majority of the population owning a smart phone, it’s undeniable that these devices have changed our way of life and how we conduct business,” said Ginger Babb, Vice President, Customer Experience & Mobile Strategy, AudaExplore. “Businesses today are empowering their users with self-service technologies and we think the claims industry should be no different. With the introduction of GoTime Driver, our goal is to help evolve the property claims process by putting the control into the drivers’ hands.”
Based on data from current customers of the platform, GoTime Driver delivers an exceptional customer experience with a high satisfaction rating of 9.2 out of 10. AudaExplore looks to increase this high level of customer experience by enhancing the platform to include added shop selection and repair features. Overall, the platform can be tailored to match the look and feel of any insurer’s brand identity, allowing policyholders to:
- Get an estimate – Drivers can identify their damage on a gamified 3D representation of their car by rotating, tapping and swiping for damage. Drivers can also easily take appraiserquality photos of their car using AudaExplore’s patent-pending photo guide technology. After the information is submitted, an appraiser can provide the estimate back to the customer via the app within minutes.
- Schedule the appointment – For the first time, GoTime Driver empowers drivers to research and locate the right repair shop and schedule the repair at a time that is most convenient for them.
- Track the repair – Thanks to expanded capabilities, drivers can now track vehicle repairs from anywhere at any time, complete with daily photos, status updates and process explanations.
For more than 40 years, AudaExplore has delivered intelligent technology solutions that enable repair facilities and insurance providers to run a more profitable and productive business while creating uncommon experiences for their customers. GoTime Driver is the latest addition to the Driver Experience Platform, reimagining the vehicle ownership experience for drivers.
As owners expect greater service throughout the life of their vehicle, AudaExplore helps businesses reimagine the ownership experience through its proven data-driven solutions. By delivering global data, easy-to-use technology and deeper insights into the ownership lifecycle, AudaExplore is leading the industry in making insurance carriers, repairers, dealerships and fleet owners and suppliers more efficient and competitive. AudaExplore is a business unit of Solera Holdings, Inc. (NYSE: SLH), the leading global claims solutions provider serving the automotive industry. For more information, visit www.audaexplore.com.
Solera is a leading provider of risk and asset management software and services to the automotive and property marketplace, including the global P&C insurance industry. Solera is active in over 70 countries across six continents. The Solera companies include: Audatex in the United States, Canada, and in more than 45 additional countries; HPI, CarweB and CAP Automotive in the United Kingdom; Informex in Belgium and Greece; Sidexa in France; ABZ and Market Scan in the Netherlands; Hollander serving the North American recycling market; AUTOonline providing salvage disposition in a number of European and Latin American countries; IMS providing medical review services; Service Repair Solutions, a joint venture with Welsh, Carson, Anderson & Stowe, that provides solutions for the service, maintenance and repair market; and I&S, a provider of software and business management tools, third-party claims administration, first notice of loss and network management services to the U.S. auto and property repair industries, specializing in glass claims. For more information, please visit at www.solerainc.com.
1. “Millennials Have Drive”; MTV study.
2. “Insights on the Collision Repair Experience”; AudaExplore study.