Using Self-Service Portals to Control Costs and Meet Customer Expectations

Xpertdoc Web Seminar – 2pm, November 18, 2014

Montreal, QC (Nov. 10, 2014) – Self-service portals can benefit insurers in two important ways.

First, they can help control costs and increase margins by automating repetitive processes, eliminating many data entry errors and increasing staff productivity.

Second, they can speed response times and increase customer satisfaction by providing anytime, anywhere customer service. For highly competitive markets, such as auto and homeowner insurance, this is especially important now that consumers have become accustomed to 24/7 service via the Web and base their buying decisions in large measure on the convenience and ease of the shopping experience. More than just a nice to have, self-service portals are powerful tools in the race for customer allegiance.

During this webinar, our industry experts will thoroughly explore the value, benefits and tradeoffs of self-service and how Web-based self-service portals can be readily deployed. During this event:

  • Celent will present recent research on the key trends that are driving the self-service marketplace and why digital capabilities that allow for a more dynamic interaction between insurers and their customers are becoming central to insurers’ marketing strategies.
  • Xpertdoc CEO Francis Dion and AssureSign’s VP Sales Larry Torri will discuss the ways that technology leveraging Microsoft Azure is making it easier for carriers to embrace the digital, DIY culture and create great experiences for their customers.

Join us on November 18, 2014 at 2:00 PM ET/11:00 AM PT to learn more about this important new customer initiative and the competitive imperatives that are driving insurers to embrace it.

About Xpertdoc

Xpertdoc provides innovative document output and customer communication solutions designed for the insurance industry. Its unique products and services help organizations streamline the processes of document output and management, reducing risks, costs and time to market. Xpertdoc provides patent-pending technologies for large-scale automation and centralized template management, advanced change control and collaboration workflows.

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Source: Xpertdoc Technologies Inc.