Expecting to improve service delivery to policyholders and brokers while growing business
Richmond Hill, ON (Aug. 22, 2014) – Insurance firm The Kings Mutual Insurance Company of Berwick, Nova Scotia has selected the Synergize document management solution to manage their underwriting and claims documentation. With approximately 10,300 policy holders and 23 employees, they are a small insurer that came into existence to provide cost effective insurance protection for farms.
The firm intends to capture into Synergize all documents relating to underwriting and claims. Physical documents that arrive in Reception will be scanned, and emails and faxes will be saved automatically to Synergize allowing for immediate access to 17 different document types by underwriters, processors and inspection staff. Distinct workflows will be set up to handle different document types, including new business, endorsements, renewals and cancellations, and two separate document repositories will hold claims information and underwriting information. With no more available storage space for paper files, the time had come to move to an electronic document management solution. This will allow the firm’s 14 Synergize users to work more efficiently and improve service delivery to their customers and brokers.
According to Cara Cameron, Vice-President Finance and Treasurer of The Kings Mutual Insurance Company, “Synergize is flexible and can be adapted to our needs as a small-sized company. We are physically out of file space and this was a solution for us to move away from working with paper files. We’re optimistic that we can grow the company while working smarter and improving service standards to our stakeholders.”
States Microdea CEO Steve Divitkos, “Our partnership with Kings Mutual is yet another example of how Synergize can create real value for companies across the insurance industry. We look forward to putting our accumulated knowledge and experience to work to help the Kings Mutual team achieve their operational goals.”
Microdea is a rapidly growing enterprise software company focused on the development, sale and support of document management and business process automation technology. Founded in 1995 and headquartered in Richmond Hill, Ontario, Microdea serves hundreds of customers spanning multiple countries and a diverse range of industries including healthcare, transportation, insurance, education, and financial services. For more information please visit www.microdea.com.
About The Kings Mutual Insurance Company
The Kings Mutual Insurance Company is a property and casualty insurer located in Berwick, Nova Scotia. The Company has been offering affordable insurance to policyholders since 1904 through agents and brokers located across the province. Success has been built on the philosophy of “Neighbour Helping Neighbour” as demonstrated by their comprehensive loss prevention program. The Company protects policyholders every day by performing inspections that minimize their insured’s exposure to risk. They also have a long history of giving back to policyholders and their communities through premium rebates, scholarships, sponsorships and charitable donations. They believe buying local and supporting each other builds policyholder value, the key to their success.
Synergize is a registered trademark of Microdea Inc in Canada and the USA.
Source: Microdea Inc.