Demand for online self-service continues to drive rapid adoption
University Park, Ill (Apr. 24, 2014) – Applied Systems today announced the company has more than 1,000 insurance agency and brokerage customers in the U.S. and Canada using Applied CSR24, the leading online self-service application. As demand for online self-service has increased, Applied CSR24 adoption has steadily grown by more than 50 percent each year since 2011.
Applied CSR24 enables agencies and brokerages to enhance customer service by providing customers online access to their insurance information and extended service hours through the Applied CSR24 portal. The application also creates more efficient workflow by automating insurance certificate processing, enabling agents and brokers to devote more time to servicing customers and securing new business. Applied CSR24 seamlessly integrates with Applied Epic, Applied TAM and other agency and brokerage management systems and provides a customizable web interface that allows agencies and brokerages to apply their branding to the portal.
“The insurance industry is rapidly changing, and insurance customers expect agencies and brokerages to deliver customer service through multiple channels, such as websites and mobile devices, alongside traditional types of service,” said Michael Howe, senior vice president of product management, Applied Systems. “Applied CSR24 has become an essential solution for agencies and brokerages to compete in today’s marketplace by providing customers access to their insurance information online when and where they need it.”
Assurance Agency Ltd., an independent insurance brokerage with offices near Chicago and St. Louis, and Cline Wood Agency, Inc., a Kansas-based agency specializing in transportation and commercial agribusiness insurance, recently became part of a growing group of insurance agencies and brokerages that have processed more than one million insurance transactions with Applied CSR24.
“From certificate processing to updating renewals, Applied CSR24 integrates with our agency management system, Applied Epic, and provides customers access to their insurance information any time they need it,” said Jackie Gould, chief operating officer, Assurance Agency. “By allowing clients to access their information and process certificate renewals online, our account service professionals can focus more on retention, building new client relationships and other core activities.”
“Applied CSR24 provides us with a competitive advantage by enabling customers to process certificate of insurance requests online 24 hours a day and conduct other self-service transactions,” said Carol Barnett, chief executive officer, Cline Wood Agency, Inc. “It allows us to efficiently complete a very high volume of insurance transactions every day, which reduces operating expenses and increases revenue per employee.”
In addition to exceeding 1,000 Applied CSR24 customers, Applied Systems also reported processing one million Applied CSR24 transactions during December 2013, the highest one-month aggregate transaction volume ever for the product.
About Applied Systems
Applied Systems is a leading provider of software that powers the business of insurance. Applied is recognized as a pioneer in brokerage management systems and data exchange between brokerages, insurers and their clients. Automating the insurance lifecycle for more than 140,000 insurance professionals, 12,000 brokerages, and 350 insurers worldwide, Applied enables millions of people around the world to safeguard and protect what matters most.
SOURCE: Applied Systems