Cognizant whitepaper: Google Glass could soon transform how insurers work and engage with customers, from claims adjusters and risk engineers connecting in real-time with the home office, to service reps guiding customers through the claims submission process.
Teaneck, NJ (Feb. 3, 2014) – It seems we are only just getting used to “mobile” technology. We are still adjusting our work habits and company policies and processes to the features that smart phones and tablets have brought to the workplace. Have you resolved employee WIFI access and the BYOB issues in your business, let alone changed your workflows and processes where appropriate to take advantage of them?
Technology doesn’t stand still. Driverless or autonomous cars are capturing a lot of media attention, but are only part of the larger mobility opportunities surfacing in the transportation field. The implications for insurance are significant, with some arising now and many more sure to follow.
The whole wearables aspect of computing and communicating is another hot topic. Google Glass, for example, has moved from “gee whiz” to reality in what seems a very short time. Have you thought about the implications for insurers?
Cognizant has published “Google Glass: Insurance’s Next Killer App?” (PDF), authoured by Mike Kim, a panelist at the 2013 Insurance-Canada.ca P&C Technology Conference. The whitepaper looks at this technology now and where it may be headed. Mike and team present a fascinating perspective on how it may be used as a tool by people in the industry – think first about people doing underwriting inspections or loss examination, and go from there. Or go further and think about how it presents a potential new way of dealing with customers, perhaps at the time of loss.
About Cognizant’s Business Insurance Unit
Cognizant is a leading global services partner for the insurance industry. In fact, seven of the top 10 global insurers and 33 of the top 50 U.S. insurers benefit from our integrated services portfolio. We help our clients run better by driving greater efficiency and effectiveness, while simultaneously helping them run differently by innovating and transforming their businesses for the future. Cognizant redefines the way its clients operate — from increasing sales and marketing effectiveness, to driving process improvements and modernizing legacy systems, to sourcing business operations.
Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world’s leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. With over 50 delivery centers worldwide and approximately 166,400 employees as of September 30, 2013, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.Visit us online at www.cognizant.com.