Enhancements to leading self-service portal enable insurance agents and brokers to provide greater customer service
University Park, Ill. (Dec. 16, 2013) – Applied Systems has announced the general release of Applied CSR24 2013, the latest version of the leading on-demand customer self-service portal. Applied CSR24’s new capabilities enable insurance agencies and brokerages to meet changing consumer demands by delivering faster, more comprehensive customer service online.
With Applied CSR24 2013, agents and brokers provide customers access to more information online and increase the efficiency of certificate processing and policy renewal processes. In addition, the latest version features a redesigned user interface and new icons that enable users to work more efficiently in both desktop and mobile environments.
“Our customers have many insurance options, and it is essential for Millennium to continually deliver outstanding service through multiple channels and be the trusted adviser our customers can count on,” said Jim Kerin, CEO, Millennium Alliance Group. “Applied CSR24 2013 increases our customer service capabilities by enabling us to provide faster service online and work more efficiently as an agency.”
Key Applied CSR24 2013 enhancements include:
- More online self-service options by providing customers access to specific insurance information when they need it;
- Faster insurance certificate and renewal processing for A28 property coverage;
- New Holder Endorsement Manager for more efficient management of documents stored for certificate holders;
- Updated security features, including forms and text library wording, for enhanced protection of sensitive information;
- Redesigned user interface for greater agent and broker productivity.
“Applied CSR24 2013 enables insurance agencies and brokerages to deliver a superior customer experience through efficient online service customers have come to expect in today’s business transactions,” said Michael Howe, senior vice president of product management, Applied Systems. “Applied Systems continues to lead the industry in software that allows our customers to offer self-service to their insured customers anytime via the Internet and mobile devices.”
About Applied Systems
Applied Systems is a leading provider of software that powers the business of insurance. The company is recognized as a pioneer in agency management systems and data exchange between agencies, brokers, carriers and their clients. By automating the insurance lifecycle, Applied Systems software enables millions of people around the world to safeguard and protect what matters most. To learn more, please visit www.appliedsystems.com.
SOURCE: Applied Systems