The Guarantee Company of North America Selects OneShield Dragon

Dragon to replace multiple legacy core systems as new enterprise standard for policy, rating and billing

Marlborough, MA (May 7, 2013) – The Guarantee Company of North America, a leader in specialty insurance within the North American marketplace, and OneShield, Inc., a global provider of flexible, enterprise class and content-rich core systems for property/casualty insurers, are pleased to announce OneShield Dragon as the policy, rating and billing system of choice for the leading insurer.

With an overall focus on streamlining processes and replacing multiple systems, The Guarantee will rely on Dragon to modernize and automate a number of processes across its Guarantee GOLD�, Guarantee SUPERIOR, commercial insurance and surety lines of business. Leveraging Dragon’s policy, rating, billing, reinsurance cession management and business intelligence components, the company foresees an increase in productivity and an improved time to market for offerings as a result of its modernization efforts.

In accordance with its commitment to the independent broker and agent community, The Guarantee will enable a “customer-centric view” by providing access to real-time information for its brokers and agents via Dragon. With Dragon’s portal capabilities, The Guarantee’s distribution channels will be able to quickly and efficiently administer and facilitate interactions with its customers.

“One of our objectives is to provide the best underwriting and billing experience to our independent broker/agent network,” said Dean Bast, Vice President, National Distribution Management at The Guarantee. “Dragon provides us with the flexibility we need to work with our broker and agent network to help them grow their businesses. We will be able to enhance our response times with an automated, intuitive, self-administering quoting capability all while having more overall insight and access to our underwriting risk exposures with Dragon Intelligence.”

With the deployment of Dragon, The Guarantee will seek to advance and streamline its technology capabilities across its business by:

  • Modernizing, unifying and automating infrastructure;
  • Enhancing service levels for its independent broker and agent network;
  • Eliminating manual processes and IT dependency on transacting business functions;
  • Providing a system in the language of preference;
  • Automating billing processes including more billing options;
  • Running one system capable of managing all products and product versions;
  • Interfacing with multiple third-party systems including reinsurers.

“It was imperative we select a system that is a proven leader with our specific product offerings, as well as in the North American market,” said Kris Betkowski, Vice President, Information Technology for The Guarantee. “Our goal was to find a technology partner that would provide us with the ultimate flexibility to administer our business across North America, in accordance with regulatory, regional and cultural requirements all on a single platform. OneShield’s enterprise architecture, globalized offering and extensive configuration capabilities met all of these requirements.”

“We are pleased to add The Guarantee to the OneShield family of customers,” said Liza Smith, Senior Vice-President, Sales and Marketing for OneShield. “The Guarantee put a lot of emphasis on choosing a partner that had extensive experience in large policy administration transformation projects and we are pleased to be their vendor of choice and to work with them on this important project.”

OneShield Dragon includes Dragon Policy, Dragon Billing, Dragon Rating, Dragon Reinsurance Cession Framework and Dragon Intelligence and has a combined 44 products in production across commercial, personal and specialty lines of business.

About The Guarantee

The Guarantee Company of North America is a leader in specialty insurance in the North American marketplace providing insurance products supported by a depth and knowledge of expertise, to niche segments including the construction industry, corporate programs and customized personal insurance.

Our longevity demonstrates our ability to proficiently manage client risk and long-term relationships with international reinsurers, while effectively supporting and servicing the independent insurance broker and agent distribution channel.

Operating and servicing clients across Canada and throughout the United States, our Canadian head office is in Toronto, Ontario and the U.S. head office is located in Detroit, Michigan.

For additional information on The Guarantee and its full range of products and services, please visit

About OneShield

OneShield delivers flexible, enterprise-class policy management, billing, rating, product configuration and business intelligence/analytic solutions to the global P&C/General Insurance industry. Based on an open, tool-based architecture, OneShield Dragon® provides companies with the ability to streamline product creation, management, underwriting and distribution. With Dragon, P&C/General insurers gain a competitive advantage that helps them improve operations and profitability while meeting increasing customer and market demands. OneShield Dragon® is a proven industry solution in production across a combined 44 commercial, personal and specialty lines of business. OneShield develops innovative technology to better serve the needs of the industry and more importantly, their customers. OneShield is headquartered in Marlborough, MA and has an office in Gurgaon, India. Visit to learn more.

SOURCE: OneShield