BCAA ranks highest in customer satisfaction among home insurance providers in Western Canada

Burnaby, B.C., January 2013 – BCAA Insurance has been awarded the highest satisfaction ranking among home insurance providers in Western Canada by renowned consumer research group, J.D. Power and Associates.

Widely recognized for its customer satisfaction research, J.D. Power and Associates, an independent and trusted market researcher, conducted its annual study that measures home insurance policyholder experiences with their primary insurers. Five factors were considered: customer service, price/premium, policy offerings, billing/payment and claims.

BCAA is honoured to receive this ultimate form of recognition and attributes its success to the entire BCAA team for its commitment to do the right thing for its customers. The organization also thanks its Members and customers for the opportunity to earn their trust.

BCAA has a proud history of serving British Columbians for over 105 years, and currently offers home, auto, travel and life insurance in its 27 locations and Customer Contact Centre throughout the province.

The 2012 Canadian Home and Auto Insurance Customer Satisfaction StudySM is based on 7,716 total responses measuring 13 providers in Western Canada (AB, BC, MB, SK) and measures consumer satisfaction with home insurance providers. Proprietary study results are based on experiences and perceptions of consumers surveyed in July-August 2012. Your experiences may vary. For the complete ranking, visit jdpower.com.

About BCAA

The British Columbia Automobile Association (BCAA) is a mission-driven Member services organization committed to delivering peace-of-mind to our Members and Customers across B.C. and the Yukon.

With more than 790,000 Members, BCAA serves one in four B.C. households, and is famous for providing roadside assistance and an array of award-winning home, auto and travel insurance services. Members can also benefit from CAA Dollar rewards, savings on BCAA insurance products and exclusive offers at Show Your Card & Save locations throughout the province. In addition, BCAA advocates in the interests of its Members in the areas of road safety, road and highway infrastructure and reducing the impact of vehicles on our environment.

BCAA has a proud history of serving British Columbians for over 100 years, and currently has 27 locations, approximately 1,000 employees and generates over $400 million in annual sales. BCAA is affiliated with the Canadian Automobile Association (CAA) and the American Automobile Association (AAA), who provide reciprocal services and savings to BCAA Members traveling outside of B.C. and the Yukon.

To learn more about BCAA Membership and insurance, please visit the product-specific areas of our website, visit us at one of our sales centres or call our Burnaby-based Customer Contact Centre (1-800-564-6222). To learn more about the BCAA Road Safety Foundation, please visit www.tsfbcaa.com.