Overall Customer Satisfaction and Business, Technical and Support Staff Given High Marks
Westborough, MA � February 16, 2012 � OneShield, Inc., a provider of flexible, enterprise-class and content-rich policy and billing core systems for property/casualty insurers, is pleased to announce that it has earned a Novarica Average Customer Experience (ACE) Ranking™ of 94. OneShield received a notable average ranking of 97 for highly-responsive and knowledgeable business, technical and support staff, and had an average ranking of 98 for overall customer satisfaction.
The ACE Rankings cover four critical areas � staff, organization, functionality and technology � and provide an additional ranking for overall customer satisfaction. The OneShield ACE Ranking Report is based on an online survey of senior technology and operational executives at three insurer clients who based their survey responses on direct experiences with OneShield and OneShield Dragon®.
“Our ACE Rankings are a direct reflection of client experience with insurance technology solution providers,” said Matthew Josefowicz, partner and managing director at Novarica. “OneShield’s scores and comments show the company is meeting and exceeding the ongoing demands of its clients.”
Survey respondents had this to say about their experience with OneShield:
- “Project managers and those with rating engine expertise are best in the industry!”
- “While OneShield continues to grow, you still feel that the level of support you receive is personal and hand delivered. Their team works very close with you to lay out the initiatives and ensure you are successful in the delivery of them. We have worked to develop an in-source/outsource model that has brought down the cost of ownership while continuing to help advance our business.”
- “The flexibility of Dragon allows for us to take what we have on paper for a future state process flow and deliver it quickly. The fact that it is a one-stop-shop for our underwriting and issuance needs provides us one tool to make enhancements to when developing. This saves us countless weeks in speed to market.”
“We are excited to be ranked so highly in the Novarica ACE Ranking Survey as it indicates how committed we are to exceeding our clients’ expectations,” said Kim Morton, director of global product marketing, OneShield. “OneShield strives to provide a platform that enables clients to grow their businesses, increase operational effectiveness and improve efficiency based on their business model and market needs. Our staff’s extensive insurance industry experience helps us deliver top-quality service and expertise and we will continue to leverage this to provide our clients with the resources and technology to support their ongoing business success.”
Novarica provides information, insights, and perspective on markets, operations, and technology to financial services and insurance executives. The company delivers its service through published research, retained advisory services, and project-based consulting. Novarica’s research includes market and trend analyses, best practices research, case studies, and independent analyses of insurance software vendors. Novarica draws its knowledge from the personal experience of its principals, the ongoing information-gathering initiatives of dedicated research staff, and regular communication with insurer executives through informal networks and through the Novarica Insurance Technology Research Council, a community of more than 300 insurer CIOs and senior executives. For more information, please visit www.novarica.com.
OneShield delivers flexible, enterprise class and content-rich core systems for billing, policy, product configuration and rating. Based on an open, tool-based architecture, OneShield Dragon® provides companies with the ability to streamline product creation, management, underwriting and distribution. With Dragon, P&C insurers gain a competitive advantage that helps them improve operations and profitability while meeting increasing customer and market demands. OneShield is headquartered in Westborough, MA and has offices in Glastonbury, CT and Gurgaon, India. Visit oneshield.com to learn more.