Dec. 20, 2011 – In the December edition of Canadian Lawyer, Gowlings professionals Louis Frapporti and Ralph D’Angelo discuss the success of the firm’s XClaim™ platform, a portfolio claims management system that allows clients to remotely view and track the progress of their files in real time via a secure portal. In addition, clients are able to generate their own reports from the system, rather than having to ask the external legal team for information, and benefit from receiving XClaim-related services for a fixed rate.
“The goal [with XClaim] is to attempt to do everything – every aspect of a file, from the documentary production and correspondence to what would normally be memos to file – [digitally],” said Frapporti, a commercial litigator in Gowlings’ Hamilton office.
Transparency is also key to the success of the XClaim service, allowing professionals to work “collaboratively with the client.” Frapporti added, “[clients] essentially see everything we see. It’s as if the client is actually in our offices, or we’re in theirs, that was a key part of this idea of transparency.”
D’Angelo, senior counsel in the firm’s Hamilton office, moved from the insurance industry to become national manager of the XClaim portal. He explains that while insurance companies are already using their own programs similar to XClaim, issues arise when files go to external providers. “There’s that level of transparency that has developed within the insurance industry, in terms of their usual service providers, except lawyers. Once the file goes out to an external legal counsel, it’s like it disappears into a black hole,” said D’Angelo. “They lose that control and what we’re doing here [with XClaim] is we’re giving them that sense of control again into the litigation stage.”
Read the full article: Taking claims management online
As one of Canada’s largest law firms, Gowlings knows what it takes to create, enhance and protect real business value. With more than 750 business-savvy professionals active in key industries, including insurance, Gowlings provides its clients with pragmatic legal advice. Gowlings has been a trusted business partner to many of Canada’s largest organizations for over a century and has built a solid reputation for delivering creative, effective and valuable solutions to complex business matters. Known as a pioneer in the development of innovative legal services, Gowlings finds creative solutions that drive business value such as XClaim.
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