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Software Selection – Value of a Disciplined Process

The hardest challenge I face is convincing insurers that a methodical software search yields the most favorable decision.  I understand the pressure; the business is losing ground, service is suffering, we’ve waited too long already…but every insurance executive with whom I speak recognizes that hasty decisions lead to disastrous results; and many of them are living with those poor choices.

A company I worked with in the Midwest was ready to follow a more disciplined process.  They hired me on to instill a thorough search methodology across the organization – and they followed it for Life/Health and Property/Casualty software searches.  The results were resoundingly successful.

I’ve had as many software acquisition failures as the next insurance guy or gal, but I’ve learned that success comes from following a process, weeding out the chaff, trusting my business drivers, averting the pitfalls of kneejerk decisions and negotiating from the position of strength that a competitive search brings.

If you’re ready to make a change in the way you go about selecting operational software, or have never been down this path, read more…

Bill Garvey ([email protected]) has held senior level management positions in Operations and Information Technology for insurance carriers across the United States and Canada. Eastern Shores Consulting, provides consulting for the Property & Casualty as well as the Life & Health Insurance Industry for Policy Administration, Rating and Billing operations.  

One Comment

Sarah James

With so many tech companies vying for your business, it can get difficult to select the right partner. One of the key things to remember is that instead of a general tech company, solutions offered by those who operate exclusively in the domain of insurance may make more sense. That way you can be guaranteed of their singular focus on insurance related software. MajescoMastek, for example, has both domain expertise and experience in delivering high quality insurance technology solutions. Their property and casualty software is cutting edge and designed to improve business process and efficiency of carriers. Visit their website for more info!

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