On-demand access delivers competitive advantage
Mississauga, Ontario � July 12, 2011 – Independent insurance brokers who use Applied Systems TAM� broker management system can now incorporate a technology that offers personal and commercial insurance customers secure access to their own policy information as well as self-service options that include obtaining certificates of insurance.
Insurance technology company Applied Systems Canada today announced that CSR24� from Artizan Internet Services integrates with TAM 10.7 and newer versions, allowing independent brokers to deliver the self-service that consumers have requested. Applied Systems also introduced an additional Artizan offering�WebEngine 2.0�, Web site design and maintenance services especially for independent insurance brokers. Applied Systems Canada is the exclusive distributor of Artizan products in the provinces.
Brokers have been waiting for CSR24, the state-of-the-art solution that allows them to offer insureds broker-branded, online customer service. They believe the self-service model, combined with independent brokers’ personal advisory services, enhances their competitive edge over other brokers and direct insurance writers in commercial as well as personal lines business.
“Commercial policyholders, in particular, put a high value on being able to secure certificates on demand, and they appreciate brokers who can offer that service,” said Richard H. Roy, president of Artizan Internet Services. “CSR24 allows TAM� brokers to offer the convenience of 24/7 service to all of their policyholders, knowing that the total solution creates operational efficiencies for the brokerage.”
With CSR24, brokers offer their customers on-demand, self-service access to their policy information and most insurance forms. Also included is access to policy documents and many additional documents stored on broker management systems and/or document imaging systems.
“CSR24 integration work was in progress even before Applied Systems acquired Artizan Internet Services in December 2010,” said James P. Kellner, Applied Systems chairman and CEO. Kellner underscored the collective value of solutions from Applied Systems and Artizan, the Internet services company now introducing its offerings in Canada after establishing itself at the forefront of the U.S. marketplace.
“Brokers appreciate the new advantages they have in managing insurance relationships, thanks to the benefits of Artizan solutions,” Kellner said. “Applied Systems Canada is thrilled to deliver the strongest, most seamless approach to managing technology shared by brokers, carriers and end consumers.”
With Artizan’s WebEngine, brokers can select from a range of Web site design options, ranging from basic turnkey sites to high-end, specialized Internet solutions with custom-developed functionality.
About Applied Systems, Inc
Applied Systems Canada, Inc., develops, sells and supports insurance broker management systems and provides services for accounting, customer, policy, claims management, and all related agent and broker functions. More than 130,000 users in 11,000 insurance-selling organizations of every size and complexity level use TAM� and other Applied Systems broker management software. In addition, Applied Systems is recognized as a pioneer in advancing agent and broker communication with insurance carriers, continuing the company’s longstanding work to promote download and real-time technology. www.appliedsystems.com
About Artizan Internet Services
Artizan Internet Services, an Applied Systems company, is the leading provider of Web-based and outsourced customer service solutions for the insurance industry. Artizan’s unique suite of programs enables insurance professionals to leverage their existing sales and service processes to deliver greater results. Artizan’s tools deliver to agents and brokers the highest levels of quality, efficiency and customer satisfaction. In addition to specific tools for agents and brokers, Artizan also creates custom programs to address a variety of business challenges. www.artizan.com