Accenture: Gathering Storm: Facing the talent challenge in insurance

The insurance workforce is the engine driving sales growth, operational excellence and overall performance-yet retaining, recruiting and maximizing the value of insurance employees is becoming increasingly difficult. Between an aging workforce, dwindling new recruits and high attrition rates, insurers must transform their human capital strategies to achieve high performance in the challenging post-recession environment.

From a retention standpoint, insurers must boost their ability to retain their best employees by focusing on four key dimensions: ability, motivation, processes and tools.

When it comes to recruiting new employees, insurers must attract applicants who can build relationships, solve problems, work well with others and deliver differentiated service.

Finally, insurers must create operating models that allow their employees to thrive.

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About Accenture

Accenture is a global management consulting, technology services and outsourcing company, with more than 215,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world�s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$21.6 billion for the fiscal year ended Aug. 31, 2010. Its home page is