New Zealand Insurer Begins Implementation of Customer-centric Solution to Meet Service and Growth Needs
San Francisco, Calif., May 09, 2011 – Exigen Insurance Solutions�, a leading provider of insurance core systems, today announced that AMI, the largest wholly New Zealand owned fire and general insurance company, has selected Exigen Insurance Solutions� underwriting, policy administration, billing and claims solutions for all lines of business. The Exigen Suite applications PolicyCore, BillingCore and ClaimCore will allow AMI to introduce a new, high-performance enterprise platform on which it will deliver industry-leading customer care to policyholders.
“At AMI we believe our commitment to ‘Customer Care’ is the cornerstone of our success. For that reason, our search for a replacement for our legacy systems put a strong focus on finding the most customer-centric solution available. The Exigen Insurance solution is exactly what we were looking for; the AMI concept of Customer Care is embodied in its design. This modern platform will allow us to migrate efficiently from our legacy systems to deliver the highest levels of customer care and satisfaction while also creating operational efficiency and cost savings,” said John Balmforth, CEO, AMI. “We have chosen a system provider whose interests are aligned with ours through a partnership model that supports rapid deployment and long-term viability of our new systems.”
AMI currently services 1.1 million auto, home, contents, farm and boat insurance policies. Exigen Suite will provide AMI several business benefits, including:
- An integrated view of customer information and history that improves response time
- Enhanced ability to service policyholders as individuals, groups and organizations
- A highly configurable tool to accelerate product development
- Automated underwriting capabilities that streamline new business and policy servicing processes
- Business process management that reduces process cycle-times and transaction costs
- Elevated claims service levels that speed claims settlement and decrease loss costs
- Business intelligence and reporting that supports continuous business performance improvement
“Our in-house built systems have served us well but their design and structure no longer provides the flexibility we need to compete and grow. Exigen Suite�s comprehensive functionality and modern architecture are built on a new generation of technology that future-proofs our investment,” said Mr. Balmforth. “The solution�s modular but integrated policy, billing and claims capability will streamline system implementation. The highly-configurable product and process management will allow us to deliver more customized products to market quickly. Of most importance, our customers and staff will appreciate the systems� ability to automate and synchronize all our distribution channels � online, call center, branch office and agency � and display a complete view the customer�s individual and group associated business.”
“We are proud that AMI has selected Exigen Suite to help it modernize to meet market demands. AMI is a top-rated insurer with an enviable record of corporate responsibility and employee satisfaction. We are committed to helping them extend their market leadership and reputation for great products and service,” said Gwen Spertell, CEO, Exigen Insurance Solutions. “Implementation has begun and working in partnership with the AMI team we look forward to successful completion of this major modernization initiative.”
AMI Insurance Limited, a mutual company owned by its policyholders, is the largest wholly New Zealand owned fire and general insurance company. AMI specializes in personal lines insurance and employs more than 830 staff across two call centers and a nationwide network of 73 branches. It is the third largest fire and general insurer in New Zealand. Find out more information at www.ami.co.nz.
Exigen Insurance Solutions offers a completely modern, modular suite of end-to-end core solutions that provide measurable value and unparalleled speed to market. www.exigeninsurance.com