KANA Receives Customer Interaction Solutions® Magazine’s 2010 Product of the Year Award

KANA SEM Honored for Exceptional Innovation

SUNNYVALE, Calif. – April 18, 2011 – KANA Software, the world leader in software solutions for Service Experience Management, announced today that KANA SEM has received a 2010 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers, and teleservices since 1982.

For over 13 years, this prestigious award has been granted to companies that exhibit the key qualities of vision, leadership and diligence, providing the highest quality products and services to their customers.

KANA’s Service Experience Management solution allows the opportunity for process managers and leaders in business to obtain complete control of their service experience. SEM is web-based and combines service-oriented architecture (SOA) with KANA’s decade of experience in knowledge management. The SEM platform allows companies to deviate from the traditional approaches to service management by enabling them to quickly and efficiently create and deploy process-specific, exceptionally personalized experience.

Mark Angel, KANA’s CTO, explains, “Social. Mobile. Self-service. New technologies are sweeping away the old modes and methods of delivering customer service. To deliver good service experiences in today’s social, mobile world, new technology is required. KANA’s SEM platform is architected to power the next-generation of agent desktops and self-service sites, allowing each enterprise to turn every customer journey into a perfect expression of its unique brand.”

“KANA Software was granted a 2010 Product of the Year Award for its achievement in advancing contact center technologies. KANA SEM has demonstrated excellence as well as provided ROI for the companies that use it,” said Rich Tehrani, CEO, TMC. “Customer Interaction Solutions magazine has been honoring innovative companies for 13 years and KANA Software has earned its place with this distinguished honor.”

The 13th Annual Product of the Year Award winners are featured in the January 2011 issue of Customer Interaction Solutions magazine, www.cismag.com.
For more information about the Customer Interaction Solutions’ 2010 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.

About KANA Software, Inc.

KANA makes every customer experience a good experience. As the leader in Service Experience Management (SEM), KANA gives managers total control over the customer service process, so they can take care of their brand while taking care of customers. By unifying and adapting customer journeys across the contact center, web site and social community, KANA’s solutions have reduced handling time, increased resolution rates and improved Net Promoter Score (NPS) at more than 600 enterprises, including half of the Global 100 and more than 200 government agencies. KANA is based in Silicon Valley and has offices worldwide. NOTE: KANA is a registered trademark of KANA software, Inc. All other company and product names may be trademarks of respective owners. www.kana.com

About Customer Interaction Solutions

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding, cutting-edge industry voices and in-depth lab reviews, we strive to recognize innovative leaders in management and technology through our highly valued awards. Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com for more information.

About TMC

Technology Marketing Corporation (TMC) is a global, integrated media company helping clients build communities in print, in person, and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, NGN and InfoTECH Spotlight magazines. TMC is the producer of ITEXPO, the world’s leading B2B communications event. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. In addition, TMC runs multiple industry events: 4GWE; Smart Grid Summit; M2M Evolution; Cloud Communications Summit; Social CRM Expo; SIP Tutorial; VIPeering; Business Video Expo; CVx; Digium|Asterisk World; StartupCamp; MSPAlliance MSPWorld and more! Visit TMC Events for a complete listing and further information.