New online tools give brokers easy access to customer information

RSA Canada announces investment in Real-Time Inquiry

Toronto � November 23, 2010 � For Canadian Insurance brokerages, online processing and inquiry tools are proven to help boost staff productivity, in turn helping brokers grow their business. RSA Canada is pleased to announce an investment in Real-Time Inquiry, a tool which lets Applied Systems TAM® brokers access their client’s billing, claims and policy information quickly and easily, without ever leaving their broker management system.

“We’re committed to making it easy for brokers to do business with us and we’ve now reached a greater level of integration with TAM that makes it faster and simpler for brokers to serve their customers,” said Steve Knoch, Vice President, Underwriting Operations & Information Services at RSA Canada.

Real-Time Inquiry is easy to use. Brokers simply select the policy in TAM, click the Real-Time “butterfly” button, and within seconds they can access their customers’ up-to-date billing, claims, or policy summaries – three information requests customers regularly make of their broker.

RSA has seen broker satisfaction with online and inquiry tools increase by 55 per cent over the last two years. The company first introduced Real-Time Billing Inquiry in 2009 and now rounds out this offer with Real-Time Claims Inquiry and Real-Time Policy Inquiry.

For more information about Real Time Inquiry or RSA’s broker tools, speak to an RSA representative or visit

About RSA

RSA Canada includes Roins Financial Services Limited, Royal & Sun Alliance Insurance Company of Canada, Quebec Assurance Company, Johnson Inc., Western Assurance Company, Ascentus Insurance Ltd., Canadian Northern Shield Insurance Company and is part of RSA Insurance Group plc. RSA Canada employs approximately 3,200 people and is represented by a large network of brokers across the country. In 2009, the Canadian Group wrote $1.9bn in direct premiums with assets exceeding $5.5 billion. Internationally, RSA Insurance Group plc employs about 21,000 people and has the capability to write business in 130 countries and in 2009 its net written premiums were �6.7bn.

RSA is a trade name of Royal & Sun Alliance Insurance Company of Canada.