Mitchell Signs Multi-Year Deal With Manitoba Public Insurance

eGlassClaim™ to help reduce LAE, lower processing costs and directly connect business partners for leading Canadian insurer

San Diego, CA-October 13, 2010 – Mitchell International, Inc., a leading provider of information, workflow and performance management solutions to the Property & Casualty claims and Collision Repair industries, today announced that Manitoba Public Insurance (MPI)-one of Canada’s largest insurers-has signed a new multi-year deal with Mitchell to replace its legacy system with eGlassClaim™, which will manage the company’s end-to-end glass claims processing needs. Mitchell’s eGlassClaim is an easy-to-learn, easy-to-navigate Web-based glass claims solution that cost-effectively manages glass claims by automating and streamlining the process from first notice of loss (FNOL) to payment.

“Manitoba Public Insurance selected Mitchell’s eGlassClaim because we wanted to automate our glass claims operations with a modern, streamlined solution,” said Marilyn McLaren, President of Manitoba Public Insurance. “We have gained a glass claims management solution that eliminates manual invoice entry, manual review of invoices, and one that also automates the glass claims creation process and invoice creation and submission-all without a burdensome, costly conversion from our legacy system.”

“We are excited about our extended partnership with MPI and are looking forward to helping optimize their glass claims operations,” said Mike Jerry, Vice President and General Manger for Mitchell Canada. “Not only does eGlass Claim make the glass repair process more efficient by eliminating any manual steps, it also improves the customer experience. It’s a great benefit for MPI’s customers because now they can take their vehicles right to the shop and have the repairs completed without reporting the claim through the call centre first. Shops benefit too by automatically being paid for the work they’ve completed.”

eGlassClaim also improves connectivity between auto glass replacement vendors and insurance companies. Insurers are better equipped to leverage shop and distribution channel consolidation through the industry’s widespread adoption of electronic transactions.

For more information about eGlassClaim, please go to

About Manitoba Public Insurance

Manitoba Public Insurance is a Crown Corporation that has provided basic, compulsory automobile insurance coverage (called Autopac) to Manitoba motorists since 1971. Our services are available through claim centres and service centres in 13 communities across Manitoba.

About Mitchell International, Inc.

Mitchell International ( is a leading provider of information and workflow solutions to the Property & Casualty Insurance Claims and Automotive Collision Repair industries. The company’s comprehensive solution portfolio streamlines the entire auto physical damage, bodily injury and workers’ compensation claims processes. Mitchell enables millions of electronic transactions between more than 30,000 business partners each month to enhance partner productivity, profitability, and customer satisfaction.