August 26, 2010 – One call does it all for Manitobans wanting to open an auto glass claim with Manitoba Public Insurance.
Effective today, Manitoba Public Insurance (MPI) will introduce a new Web application that will enable glass repair facilities to register claims on behalf of customers.
The new application, called eGlassClaim, will interface with MPI’s claims systems and enable customers to initiate glass claims at the repair shop of their choosing. Under the old system, customers were required to report claims to MPI’s Call Centre first.
eGlassClaim will also benefit glass repair shops, as it will allow them to submit invoices to MPI electronically and get paid automatically.
“This new system will make it easier for both the customer and our business partners in the glass repair industry to do business with MPI,” said Marilyn McLaren, President and CEO of Manitoba Public Insurance. “It’s a natural progression for us, as we continue to explore new ways to use technology to increase value for our customers.”
The new process will also reduce the number of calls to MPI’s Call Centre for registering routine glass claims, allowing call staff to provide even greater service to other customer’s needs.
All glass repairers will be invited to participate in the new program, but participation in the program is optional, explained McLaren.
About Manitoba Public Insurance
Manitoba Public Insurance is a non-profit Crown Corporation that has provided basic automobile coverage since 1971. Our services are available throughout Manitoba in claim centres and Customer Service centres. www.mpi.mb.ca.