Online product improves customer satisfaction, speeds claims handling
OREM, Utah�Aug. 17, 2010� Insurance professionals can now use Xactimate Express�, the latest product innovation from Xactware, to settle small structural and contents claims by phone.
Xactimate Express is an online application that lets desk adjusters efficiently gather loss information, create detailed estimates, and settle small claims over the phone. �We built Xactimate Express with ease of use in mind to optimize the claims experience for both insurers and policyholders,� said Jim Loveland, Xactware�s president and CEO. �With just a minimal amount of training, anyone from new users to seasoned pros can generate the comprehensive estimates needed to settle small claims swiftly.�
Xactimate Express contains an intuitive dashboard and many features that help adjusters quickly estimate replacement costs for structural and contents items, reduce claims cycle times, and improve customer satisfaction, while keeping training needs and technical questions to a minimum.
For example, if a burglar breaks into a home and steals personal belongings, an adjuster can immediately discuss the loss with the policyholder over the phone. As the policyholder describes the loss, the adjuster can compile a list of structural repair items, such as replacing broken glass, repairing drywall, and painting. Up-to-date local construction costs are used to calculate the cost of repairs. At the same time, the adjuster can enter replacements for stolen property, such as an iPod or a Sony VAIO laptop. Xactimate Express provides the adjuster with costs for these stolen items based on prices charged by major retailers. If an item is obsolete, Xactimate Express will suggest similar items with the same features.
�Xactimate Express is a huge step forward for the insurance industry,� said Loveland. �Policyholders will be pleased to receive immediate settlements based on current local costs. Insurers will see significantly improved efficiency from their desk adjusters, and they will be able to adjust more losses over the phone without having to deploy adjusters to the field.�
Visit Xactware�s website to learn more about Xactimate Express.
Xactware Solutions, Inc. is a wholly owned subsidiary of Verisk Analytics specializing in the property insurance, remodeling, and restoration industries. Xactware’s technology tools include software estimating programs for PCs and tablet PCs, as well as powerful online systems for replacement-cost calculations, estimate tracking, and data trending in real time. www.xactware.com.