Capgemini will deliver operational efficiency and cost savings to super regional insurance carrier’s ClaimCenter application
CHICAGO and JACKSONVILLE, Fla., � August 10, 2010 � Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, today announced that it has been awarded a five-year application management services contract with super regional property-casualty insurance carrier, The Main Street America Group. Under this new agreement, Capgemini will provide a service-based application management solution for Guidewire ClaimCenter®, which aims to increase clients’ operational efficiency, predictability and scalability for new application developments.
This agreement builds upon Capgemini’s existing relationship with Main Street America, and includes the successful upgrade from Guidewire ClaimCenter 3.1 to version 5.0 during the first quarter of 2010. Capgemini, which is a leading Guidewire global alliance partner, is the first systems integrator to upgrade successfully an insurance client to the new version of Guidewire’s ClaimCenter, a leading insurance claims system that manages the notification of loss through settlement, litigation, and recovery, while improving fraud detection and reduction in claims leakage.
Main Street America’s ClaimCenter upgrade also includes system integration, automating claim assignments, and new search optimization standards that will reduce ongoing IT and infrastructure costs, while providing increased accuracy and efficiency of reporting to external agencies. Capgemini supported Main Street America in 2009 with the integration of three new claims partners � Innovation Group (Priority Choice Repair Program), BrightClaim and Craig/is � as the company transitioned from a legacy system to a web-based application.
Under this new agreement, Main Street America will leverage Capgemini’s global delivery model, Rightshore®, to reduce operating costs and increase market agility.
“Our focus is to operate as efficiently as possible so that we can continue to serve our customers � independent insurance agents and their customers � policyholders � in a superior way,” said Ronald James, Main Street America’s chief information officer. “Following the success we had teaming up with Capgemini on the implementation of ClaimCenter 5.0, we decided to strengthen our partnership with them to ensure we have the very best support structure in place for future implementations and support of our claims processing system for all of our customers.”.
“Working collaboratively with Guidewire, this agreement leverages the best of Capgemini’s global capabilities to define the appropriate program parameters so that Main Street America can unlock the maximum rate of return for its investment,” said Jack Dugan, vice president of Capgemini’s North America insurance practice. “With more than 4,000 dedicated Capgemini insurance professionals globally, Capgemini is well equipped to provide Main Street America with agility and efficiency to execute its growth strategies.”
“Guidewire provides Main Street America the technology platform to optimize accuracy and speed of claim processes. We are pleased that Main Street America and its customers will be able to benefit from the functional enhancements we have made in this newer version of ClaimCenter,” said Priscilla Hung, vice president, Alliances & Corporate Development at Guidewire. “Our applications combined with Capgemini’s implementation and industry expertise, position organizations like Main Street America to achieve rapid and sustained return on its technology investment.”
About Main Street America Group
With roots dating back to 1923, The Main Street America Group is a super regional insurance company that operates six property-casualty insurance carriers: NGM Insurance Company, Old Dominion Insurance Company, Main Street America Assurance Company, MSA Insurance Company, Great Lakes Casualty Insurance Company and Grain Dealers Mutual Insurance Company. Based in Jacksonville, Fla., Main Street America offers a wide range of commercial and personal insurance, and fidelity and surety bond products to individuals, families and businesses throughout the United States.
With more than $815 million in premium written exclusively by 1,500-plus independent insurance agents, the 87-year-old company insures more than 600,000 policyholders in 25 states. A.M. Best Company rates The Main Street America Group as an “A” (Excellent). Main Street America is the founding company partner of Trusted Choice®, the global branding program of the Independent Insurance Agents & Brokers of America. For more information about Main Street America, please visit www.msagroup.com.
Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, enables its clients to transform and perform through technologies. Capgemini provides its clients with insights and capabilities that boost their freedom to achieve superior results through a unique way of working, the Collaborative Business ExperienceTM. The Group relies on its global delivery model called Rightshore®, which aims to get the right balance of the best talent from multiple locations, working as one team to create and deliver the optimum solution for clients. Present in more than 30 countries, Capgemini reported 2009 global revenues of EUR 8.4 billion and employs 95,000 people worldwide.
More information is available at www.capgemini.com.
About Capgemini Financial Services
Capgemini Financial Services brings deep industry experience, innovative service offerings and next generation global delivery to serve the financial services industry. With a network of 15,000 professionals serving over 900 clients worldwide, Capgemini collaborates with leading banks, insurers and capital market companies to create tangible value.