Announcing the 2010 ICTA Winners honors technology leaders at annual conference

TORONTO, February 24, 2010 – Three insurance carriers, one service provider, and two technology companies received Insurance Canada Technology Awards (ICTAs) at the organization’s annual Insurance Technology Conference, held February 22 in Toronto. The awards recognize insurers, service providers, and technology firms that demonstrate leadership in the development and implementation of automation in insurance.

Insurance companies State Farm Insurance, York Fire & Casualty, and Sun Life Financial all received “Best in Class” awards. State Farm won for its new “Pocket AgentTM”, an iPhone application that enables policyholder account access and claim reporting. York Fire & Casualty received the ICTA for its implementation of a technology facilitating real-time processing of labor-intensive policy change transactions with its brokers. This technology is provided by iter8, a Canadian technology provider. Sun Life Financial received the ICTA in the Life Insurer category for its implementation of technology from IBM to address data archiving and data privacy.

Service provider ServiceMaster of Canada won a Best in Class ICTA for its Mobile Service Manager, a web-hosted handheld computer with different modules that enables case and asset management from the site.

Technology provider Keal Technology received a Best in Class ICTA for integration of BlueC call recording software with insurance brokers’ office management systems. Guidewire Software received the ICTA for Best in Class insurance carrier software, based on implementations of its ClaimCentre software at two insurers – The Cooperators and Dominion of Canada.

Two organizations received honorable mention. Pembridge Insurance was acknowledged for enabling a variety of broker transactions using technology from Brovada, as was solution provider iter8 for its work with York Fire & Casualty.

According to principal Doug Grant, the awards were developed to celebrate organizations that successfully realize the benefits of technology in improving service, reducing costs, and increasing productivity for insurance professionals. “Insurance is a transaction- and paper-intensive business that can be positively impacted by the intelligent application of technology,” says Grant . “We want to acknowledge organizations that invest in solutions for the benefit of their customers, employees, and shareholders.”

The Technology Conference, now in its eighth year, focuses on topics of interest to senior- level insurance people who utilize technology, and to suppliers of products and services to the industry. The Conference attracted over 325 attendees and 27 exhibitors.

About the ICTAs

The annual Technology Awards recognize innovative implementations of technology in P&C insurance in Canada. For each nomination, up to two technology providers identified as being instrumental in an application are recognized as co-nominees, as they do not use the technology for the business of insurance themselves.

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