New ACE Ranking Reports on 31 Insurer Software and IT Services Providers Published

New rankings based directly on ratings by insurer executives – more than 1,000 insurer executives have participated in Novarica ACE Rankings since 2008

February 2, 2010 (New York): Novarica, a research and advisory firm focused on markets, operations, and technology for insurers and financial institutions, today announced the publication of 31 new Novarica ACE Ranking™ reports, which document the Average Customer Experience of insurers with their technology solution vendors.

Vendors with software or services featured in this quarter’s group of reports include: Agile Technologies, Appulate, ATSC, Cover-All, CSC, Duck Creek, Ebix, FirstBest, Focus! on Innovation, Guidewire, Hyland Software, IBM Cognos, Insurance Technologies, iPartners, IVANS LexisNexis Risk Solutions, Management Data Inc., Maple Tech, Maximum Processing, NxTech, OIT, Perceptive Software, Seapass, Sircon, SunGard, Sword AgencyPort, Vertafore, and WELIS.

Over 1,000 insurer and financial institution executives have ranked their experience with a software or services provider at Rankings for 62 additional solutions and services are also listed on this page.

“Our goal is to provide a quantitative, independent average ranking of customer experience across the critical areas of staff, organization, functionality, and technology for each and every significant technology solution on the market for insurers and banks,” said Matthew Josefowicz, partner and managing director at Novarica, and lead researcher of the Novarica ACE Rankings.

Novarica ACE Ranking™ Reports are produced independently and are not sponsored by vendors. Novarica solicits rankings directly from its own network of insurer and bank contacts as well as through vendor referrals. Reports are published quarterly, with three responses from different institutions required for a Standard Ranking, five for a Silver Ranking, 10 for a Gold, and 20 for a Platinum.

Insurer or bank executives may visit to rank the solutions that they are familiar with. Each ranking earns the respondent a $500 credit towards any Novarica report or a free copy of the ranking for that solution.


Novarica provides information, insights, and perspective on markets, operations, and technology to financial services and insurance executives and others through published research, retained advisory services, and project-based consulting. Novarica’s published information on the software vendor marketplace includes individual Vendor Solution Reviews (VSRs), Novarica Market Navigators™, which provide comparative information about multiple solutions in a space, and Novarica ACE Rankings™. More information is available online at