Endsleigh Insurance Case Study: PBBI

Endsleigh Insurance is a retail based independent insurance intermediary which was founded in 1965. While the original business was focused on student insurance including motor, travel and possessions, the emphasis is now on the provision of insurance and financial products for career people.

Endsleigh offers a full product range that starts with students and continues to retirement and beyond, thereby maintaining a lifelong relationship with its clients. To that end, Endsleigh Insurance also needed to optimize the level of its customer service offerings and needed a solution would enable its call centre and branch staff to handle customer enquiries personally and efficiently through the access of exact replica documents.

It also required a solution that could perform high-speed archiving and retrieval of its business documents for compliance with FSA regulations.

“We had big plans for E2 Archive and haven’t been disappointed.” Declan Shiels, Endsleigh Insurance, Client Communications Executive.

Read more: Endsleigh Insurance Case Study

About PBBI

Pitney Bowes Business Insight (PBBI), a division of Pitney Bowes Software Inc., a wholly-owned subsidiary of Pitney Bowes Inc., provides a unique combination of location and communication intelligence software, data and services that enable organizations to make more informed decisions about customers, competition and market expansion. Leading organizations rely on PBBI solutions to increase the accuracy and effectiveness of customer information delivery and drive profitable growth. Visit www.pbinsight.com and www.pb.com for more information.

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