Aviva Canada Improves Broker Connectivity via Applied Systems’ WARP Technology

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December 21, 2009 (Toronto, ON) Aviva Canada Inc., one of Canada�s leading providers of home, auto and business insurance, announced today that broker connectivity with the Aviva Portal will be enhanced via Applied Systems� WARP solution. The new functionality is now available for all Aviva personal lines business transacted in Ontario, the West and Atlantic regions.

By interfacing with WARP, Aviva is giving its broker partners who use TAM� (The Agency Manager®) quick and easy access to its Portal.

“We’re serious about enhancing broker connectivity and we continue to find ways to make it easy for brokers to do business with Aviva,” said Debora Hendrickson, Senior Vice President Operations, Aviva Canada. “We know that our brokers are looking forward to the improved connectivity that WARP offers.”

WARP is a bridging solution that connects users of TAM to insurance company systems. For the Aviva implementation, the WARP technology seamlessly connects brokers to the Aviva Portal and the Aviva Document Management System where they can process policy inquiries and manual endorsements. Aviva brokers can learn more about the WARP functionality by visiting avivapartner.ca.

“Ease of doing business is critically important in broker operations, and Aviva�s implementation of WARP provides a fast, seamless and secure link between TAM and the related information within Aviva,” said Doug Johnston, Applied Systems vice president of Partner Relations & Product Innovations. “The embedded [Aviva] transactions within the policy files are fully integrated with TAM’s activities and tracking, providing both the efficiency and ease required in today�s businesses.”

About Aviva Canada

Aviva Canada Inc. is one of the leading Property and Casualty insurance groups in Canada, providing home, automobile and business insurance to more than three million customers. Our group of companies has more than 3,300 employees, 40 locations and more than 3,000 independent broker partners. Aviva Canada products and services are delivered across the country under the following brands: Aviva, Aviva Pilot, Aviva Traders, Aviva Elite, Aviva Scottish & York and through S&Y Insurance Company. Aviva Canada Inc. is a wholly-owned subsidiary of UK-based Aviva plc, the world�s fifth largest insurance group, and was recently recognized by Waterstone Human Capital as having one of Canada�s ten most admired corporate cultures. Please visit us at avivacanada.com, changeinsurance.ca or avivacommunityfund.org.

About Applied Systems

Applied Systems Inc. develops, sells and supports insurance agency and broker management systems and provides services for accounting, customer, policy, claims management, and all related agent and broker functions. More than 130,000 users in 11,000 agencies of every size and complexity level use Applied Systems solutions built around core systems Epic, TAM, Vision and DORIS. In addition, the company leads the industry in agency-carrier real-time and batch communication solutions. www.appliedsystems.com.