Manulife Financial receives gold Quality award from National Quality Institute

WATERLOO, ON, Sept. 8 2009 – Manulife Financial’s Canadian Individual Wealth Management Operations has been recognized by the National Quality Institute (NQI) for outstanding achievement in Quality.

“Achieving gold recognition could not have been possible without the entire Operations team dedicating themselves to the successful pursuit of Level Four Certification, the highest achievement under NQI’s Progressive Excellence Program,” said Guy Vaillant, Vice President Operations, Individual Wealth Management, Manulife Financial. “It’s a wonderful accomplishment.”

The award acknowledges excellence in multiple categories, including Customer, People, Process management, Partnerships, Responsibility to society, and Owner/shareholder. The award follows a submission from Manulife, plus on-site verification by NQI staff who examined various business and customer service processes.

This year marks the 25th anniversary of the National Quality Institute’s Canada Awards for Excellence. Manulife will receive the prestigious gold award for Quality at an annual gala dinner to be held October 22, 2009 in Toronto.

“Earning this honour further demonstrates our commitment to always raising the bar when it comes to our leadership principles and management practices,” added Mr. Vaillant. “A tremendous amount of hard work got us to this point and we will continue on this path to offer excellent customer service and keep a healthy and positive work environment.”

The Canada Awards for Excellence has been presented annually since 1984 to recognize business excellence in quality, customer service, and a healthy workplace to organizations that display outstanding performance in the areas of Quality and Healthy Workplace(R).

About NQI

The National Quality Institute is a not-for-profit, independent organization whose goal is to help Canadian private and public sector organizations to implement programs of excellence. The National Quality Institute works with organizations to manage self-assessment activities, review business processes, and develop improvement programs. Today, Canadian organizations and businesses increasingly recognize that a healthy workplace helps to attract and retain staff.

For more information on the National Quality Institute or its programs, please visit their website at

About Manulife Financial

Manulife Financial is a leading Canadian-based financial services group serving millions of customers in 22 countries and territories worldwide. Operating as Manulife Financial in Canada and Asia, and primarily through John Hancock in the United States, the Company offers clients a diverse range of financial protection products and wealth management services through its extensive network of employees, agents and distribution partners. Funds under management by Manulife Financial and its subsidiaries were Cdn$421 billion (US$362 billion) as at June 30, 2009.

Manulife Financial Corporation trades as ‘MFC’ on the TSX, NYSE and PSE, and under ‘0945’ on the SEHK. Manulife Financial can be found on the Internet at