RSA Mobile Claims Response Vehicle rolls into action at the Halifax Fire

May 11, 2009 – As a significant brush fire ravaged the Halifax area and forcing thousands to flee, leading home, auto and business insurer RSA brought their office to the customers – literally.

The fire that struck several communities within Halifax last week marked the first major mobilization of the RSA Mobile Claims Response Vehicle � literally a portable claims office – in the Atlantic region.

RSA’s response team was deployed to the evacuation centre on the periphery of the fire in order to be as close to our impacted customers as possible to answer questions and offer assistance.

“RSA is the only insurer in Canada that has Mobile Claims Response Vehicles and they have been an invaluable resource in allowing us to offer immediate assistance and support to our customers in the midst of a crisis or disaster,” said Irene Bianchi, Vice President Claims & Corporate Services at RSA.

In addition to providing support to customers, the RSA response team also helped by handing out water to firefighters and evacuees and assisted the Salvation Army in distributing food.

The vehicle remained on the scene until authorities confirmed that the majority of residents could return to their properties

About RSA

RSA Canada includes Roins Financial Services Limited, Royal & Sun Alliance Insurance Company of Canada, Quebec Assurance Company, Johnson Inc., Western Assurance Company, Ascentus Insurance Ltd., Canadian Northern Shield Insurance Company and is part of RSA Insurance Group plc. RSA Canada employs approximately 3,100 people and is represented by a large network of brokers across the country. In 2008, the Canadian Group wrote $1.8 bn in direct premiums with assets exceeding $5.5 billion. Internationally, RSA Insurance Group plc employs about 22,000 people and has the capability to write business in 130 countries and in 2008 its net written premiums were �6.5bn. RSA and CNS are trade names of Royal & Sun Alliance Insurance Company of Canada and Canadian Northern Shield Insurance Company, respectively.