The billing function in property/casualty carriers is transforming from a back office operation to a front office value proposition. Carriers are making significant investments in skills and technology to position billing as a critical customer service activity and an opportunity to retain clients.
Boston, MA, USA – April 28, 2009 – How are vendor systems responding to this new challenge? A new report, Billing System Vendors: US Property/Casualty Market 2009, is designed to help insurers to understand their vendor options for stand-alone billing systems and to compile their own short lists of providers for additional investigation.
�Virtually all stand-alone billing systems include the basic features required for property/casualty insurers. However, not all have implemented the automation necessary to achieve best-in-class customer service,� says Mike Fitzgerald, senior analyst and author of the report. �Customer service tools are now a differentiator between billing solutions.�
The report features Celent�s ABCD Vendor View. The ABCD Vendor View presents a comparative view of the vendor marketplace that visually represents four elements: Advanced technology and technical flexibility, Breadth of functionality, Customer base, and Depth of client services and solutions.
The report is 75 pages long and contains four figures and 34 tables. A table of contents for this report is available online.
Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally experienced analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is part of Marsh & McLennan Companies [NYSE: MMC]. www.celent.com.