WATERLOO, ON, Jan. 28 2009 – Manulife Financial’s Canadian Individual Wealth Management Operations, which serves Manulife Investments and Manulife Securities International businesses, has been recognized for excellence in leadership, people, customer service and processes with Level Four Certification, the highest certification under the National Quality Institute Progressive Excellence Program (NQI PEP(R)).
Manulife Investments Operations received the Canada Awards for Excellence Silver recognition for quality in October, 2008. The Governor General of Canada is the Vice-Regal Patron of these prestigious national awards presented by the NQI.
“We are extremely proud of our team’s dedication and hard work,” said Guy Vaillant, Vice-President Operations, Individual Wealth Management, Manulife Financial. “The certification represents a tremendous achievement by Manulife’s Canadian Individual Wealth Management organization as we continue to understand and deliver on our clients’ needs.”
The certification follows a detailed submission from Manulife, plus on-site verification by NQI staff who examined various customer and other processes. The National Quality Institute is Canada’s leading authority on the development and sustainability of excellence through quality and healthy workplace environments.
“Our strategy continues to be focused on making it easy for our clients – understanding their needs and creating efficient processes that provide them excellent service,” added Mr. Vaillant. “We place great importance in regularly reviewing and improving everything we do. Achieving Level Four Certification confirms that we have a superior team serving our clients across Canada.”
For more information on the National Quality Institute or its programs, please visit their website at www.nqi.ca
For more information about Manulife Investments, please visit www.manulifeinvestments.ca
About Manulife Investments
Manulife Investments is the brand name describing certain Canadian subsidiaries and operating divisions of Manulife Financial Corporation that offer personal wealth management products and services in Canada. As one of Canada’s leading integrated financial services providers, Manulife Investments offers a variety of products and services including segregated funds, mutual funds, annuities and guaranteed investment contracts.
About Manulife Financial
Manulife Financial is a leading Canadian-based financial services group serving millions of customers in 19 countries and territories worldwide. Operating as Manulife Financial in Canada and Asia, and primarily through John Hancock in the United States, the Company offers clients a diverse range of financial protection products and wealth management services through its extensive network of employees, agents and distribution partners. Funds under management by Manulife Financial and its subsidiaries were Cdn$385.3 billion (US$363.5 billion) as at September 30, 2008.
Manulife Financial Corporation trades as ‘MFC’ on the TSX, NYSE and PSE, and under ‘945’ on the SEHK. Manulife Financial can be found on the Internet at www.manulife.com.
