Collision repair shops across the province have been recognized internationally for excellent customer service in the collision repair industry. Twenty-one ICBC accredited repair shops won 2008 AutocheX Premier Achiever Awards. The winners were recognized at the International Autobody Congress and Exposition (NACE) on November 6, 2008. Winners were selected out of 9,000 entries from across North America for achieving customer satisfaction scores in the top five per cent of shops measured in 2008.
“ICBC is committed to providing our customers with a hassle-free claims experience. And to do this, we need to provide excellent customer service from start to finish,” said ICBC senior vice-president of Claims, Craig Horton. “We’re extremely proud of our 21 key business partners who are providing outstanding service to customers while their vehicle is being repaired.”
To be eligible for the awards, a c.a.r. shop VALET facility must track customer satisfaction results on a monthly basis to monitor and improve performance. Key factors included as measures in the customer satisfaction tracking are the shop’s ability to keep the customer informed, provide on-time deliveries and quality repairs, and the customer’s willingness to recommend the shop to friends and family. Approximately 70,000 customers in B.C. are surveyed annually, as a part of this customer service tracking.
ICBC partners with AutocheX to independently and objectively measure customer satisfaction levels at the 402 shops in its c.a.r. shop VALET program. C.a.r. shop VALET facilities are accredited by ICBC to provide safe, quality repairs that are guaranteed for as long as the customer owns the vehicle. They will also help arrange alternative transportation for customers, at no extra cost, while their vehicle is being repaired.
The 2008 winners located throughout B.C. are:
|* A-1 AUTO BODY LTD.||Langley|
|* ARBOR BODY SHOP LTD.||Vancouver|
|AUTOMASTER AUTOBODY||Prince George|
|* CENTERLINE COLLISION CENTRE||Quesnel|
|EAST END AUTO BODY||Revelstoke|
|FIJI ISLAND AUTO REPAIRS LTD.||Vancouver|
|GORDON’S AUTO BODY||Vancouver|
|* HARBOUR-VIEW COLLISION LTD.||Port Alberni|
|LEE’S AUTOPRIDE COLLISION LTD.||Vancouver|
|* LITTLE VALLEY RESTORATIONS||Ladysmith|
|* MCDERMOTT’S BODY SHOP LTD.||Vancouver|
|MIKE’S AUTOMOTIVE SERVICES||Oliver|
|* NORTH STAR MOTORS LTD.||Cranbrook|
|* PARKER’S AUTO BODY & PAINT LTD.||Victoria|
|* PINE TREE AUTO BODY LTD.||Powell River|
|RAMP BODY WORKS||Nelson|
|RELIABLE AUTO BODY LTD.||Courtenay|
|* T.C. VALLEY COLLISION LTD.||Courtenay|
|* VIETA IMPORT AUTO BODY LIMITED||Vancouver|
The Insurance Corporation of British Columbia (ICBC) is a provincial Crown corporation established in 1973 to provide universal auto insurance to BC motorists. In addition, the Corporation is responsible for driver licensing, vehicle registration and licensing. www.icbc.com.