Mendota selects Innovation Auto’s Managed Repair Network to enhance its policyholders’ customer experience and improve cycle time
Newton, MA – October 29, 2008 – Innovation Group’s Innovation Auto™ division [ www.us.innovation-group.com ], the global leader in accident management services for the Property and Casualty industry, announced the addition of Mendota Insurance to its client roster.
Mendota joins Innovation Auto’s growing client base of 40+ carriers, TPA-s, Farm Bureaus and Fortune 1000 fleet organizations.
“Mendota is always seeking ways to improve our customers’ repair experience, while driving key performance indicators such as LAE and cycle time to more favorable levels,” said Brian Ebent, Managing Director of Claims at Mendota Insurance. “Innovation Auto’s nationwide network fits our key policyholder regions very well, and the adjuster portal integrates cleanly into our workflow. We appreciate the fact that Innovation was able to quickly develop a customized program specifically tailored to Mendota’s non-standard auto insurance needs.”
“We are thrilled to add Mendota to our client family and appreciate their confidence in Innovation Group,” said Greg Powers, Chief Marketing Officer, Innovation Group N.A. “Our ongoing focus is to provide innovative and integrated Auto Physical Damage solutions that address the key challenges facing P&&C claims executives. We look forward to continuing to extend our leadership position in support of these objectives.”
About Mendota Insurance
Mendota Insurance Company, AM Best B+ rating, has been providing private passenger auto insurance to customers since 1989. Headquartered in Eagan, Minnesota, Mendota is a wholly-owned subsidiary of Kingsway Financial Services, Inc. (NYSE: KFS), one of the fastest growing property & casualty insurers in North America. Mendota and Kingsway are focused on being one of the premier providers of specialty insurance in the United States.
Mendota’s commitment to superior service for our customers and agents alike is what sets us apart from other insurance companies. We provide innovative products to our customers while supporting our independent agents with our proprietary internet-based platform, MendotaMax. This results in greater efficiency for our agent partners and a better service experience for our customers.
About Innovation Group
Innovation Group (LSE:TIG) provides business process outsourcing services and software solutions to insurers and other risk carriers through its international network of offices. With more than 2,500 professionals working across the globe, the Group has an expansive portfolio of proven capabilities for handling the breadth of administrative processes.
Innovation Auto is a division of Innovation Group. In North America specifically, Innovation Auto is a market leader offering a broad range of services to assist the Property & Casualty, fleet, and third party administration markets streamline their business processes and raise operational efficiency while decreasing costs.